Brittney Arnold
Shelbyville,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
One GI
New Albany, IN
02.2023 - 11.2024
- Process and update referral, demographic, and insurance information in the practice management database.
- Verify insurance coverage.
- Answer and route calls, according to practice standards, in an efficient manner.
- Process hospital reports and contact patients for scheduling follow-up.
- Schedule, reschedule, and cancel routine office visits and procedures, i.e., EGDs and colonoscopies.
- Document patient interaction, patient education, or other communication.
- Manage and import direct message referrals.
- Sent in prescriptions electronically for upcoming procedures
Mobile Medical Examiner
ExamOne, a Quest Diagnostics
Louisville, KY
09.2021 - 03.2024
- Provide coverage in the field, ensuring that mobile exams are completed accurately and on time.
- Collects specimens according to established procedures.
- Conduct mobile exams, which include taking vitals, medical histories, venipuncture, urine collection, EKG, and some pre-employment drug screenings.
- Responsible for completing application packets for clients' life insurance.
- Label, centrifuge, and split specimens as required by test order.
- Upload and complete cases in the portal within 24 hours.
- Package specimens for transport and ship to labs.
Medical Assistant
Ascension St. Vincent
Bedford, IN
11.2018 - 03.2023
- Interviewed patients, measure vital signs, record information on patient charts.
- Assist with treatments ordered by the physician.
- Prepare treatment rooms for examinations and/or procedures.
- Perform material management functions to include ordering and stocking of supplies.
- Collected labs, gave injections.
- Contacted insurance companies, prior authorizations
- Scheduled and organozed surgeries.
Education
Medical Assistant -
National Healthcare Association
Indianapolis, IN04-2019
High School Diploma -
Oldham County High School
Buckner, KY01-2003
Skills
- Ability to communicate effectively with others, both verbally, and in writing
- Good working knowledge of MS Office
- Compliant with OSHA, HIPAA, and Federal Fraud and Abuse laws
- Proven ability to manage time, meet deadlines, and prioritize
- Builds effective working relationships with customers and team members
- De-Escalation Techniques
Timeline
Customer Service Representative
One GI
02.2023 - 11.2024
Mobile Medical Examiner
ExamOne, a Quest Diagnostics
09.2021 - 03.2024
Medical Assistant
Ascension St. Vincent
11.2018 - 03.2023
Medical Assistant -
National Healthcare Association
High School Diploma -
Oldham County High School
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