Collaborative professional with dedication to partner with teams to promote engaged, empowering work culture. Documented strengths in building & maintaining relationships with diverse range of clients and team members
StrengthsFinder Top 5: Activator, Maximizer, Positivity, Developer, Relator
Overview
10
10
years of professional experience
Work History
Senior Enterprise Client Success Strategist
Meltwater
Austin, TX
01.2023 - Current
Collaborated with Enterprise Sales team, and other BDR Management, to improve operations & qualification process.
Qualified new business leads from Communications, Media & Entertainment, Technology vertical
Nurtured interest & consulted on new product suite to create opportunities with outbound prospects
Generated $3M in individual revenue contribution in 2023
Held a portfolio of 250 for nurtured interest and consulted on new product suite to create opportunities with current client and/or opportunity
Collaborated with Client Success teams, to build pipelines and drive deals.
Senior Business Development Executive
Meltwater
Austin, TX
09.2021 - 12.2022
Increased client base by identifying potential opportunities and establishing new relationships with key decision makers.
Conducted high-level consultive conversations with C-Level executives in prospect accounts.
Asked open ended questions to prospects that uncover business needs and overcome objections
Exceeded and surpassed all monthly and quarterly meeting and revenue targets in 2022. Generated $4 million (180% target) in 2022.
Mergers and Acquisitions Manager
Benchmark International
Austin, TX
04.2021 - 08.2021
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Utilize market leading Mergers & Acquisition knowledge for clients wanting to sell their business
Worked closely with variety of buyers in the Global Corporate Market, including Private Equity & Strategic Groups
<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI