BRITTNEY BAGLEY
Chattanooga,TN
Summary
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
7
7
years of professional experience
Work History
Professional Truck Driver
Foodliner
11.2021 - Current
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
- Reduced delays and increased on-time deliveries by effectively planning routes using GPS technology and maps.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
Patient Service Representative
CVS/Caremark
09.2020 - 01.2023
- Maintained a customer resolution rate of 95% over my tenure with the company.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Executed on-time and under budget project management to resolve complex issues
- Led team engagement to assist cross-functional departments and achieve goals.
Patient Access Specialist
Academic Internal Medicine
06.2019 - 11.2020
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax
- Registered and Schedule patient appointments
- Trained new hires on insurance requirements, services, best practices and protocols to reduce process gaps.
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.
- Mentored new employees on procedures and policies to maximize team performance.
HIM Clerk
Pediatrics Diagnostic Associates
04.2018 - 06.2019
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Assists in preparing and filing all internal and external correspondence and medical reports into patients medical record according to filing system
- Pull charts for telephone messages and delivers to physicians , phone nurses, and medical assistants.
- Prepares medical records for copy service
- Confirm and schedule appointment, when needed
Patient Access Specialist
Erlanger East Emergency Department
05.2017 - 01.2018
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coordinated internally with operations and logistics to maintain knowledge of new company products
- Trained new hires on insurance requirements, services, best practices and protocols to reduce process gaps.
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.
- Mentored new employees on procedures and policies to maximize team performance.
Administrative Assistant and Record Review Specialist
Erlanger East Hospital
09.2016 - 05.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customer
- Assisted with financial operations by processing time cards and invoices.
- Supported Coordinator by preparing documents and creating templates
Education
Diploma - Medical Billing and Coding
Miller-Motte Technical College
Chattanooga, TN2015
Skills
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- 55 wpm Typing Speed
- Customer service
- Microsoft Office
- Microsoft Teams
- Excel Spreadsheet
- Google Suite
- Problem Resolution
- Call Center Environments
- Project Management
- Working efficiently within remote setting
- HIPPA Compliance
Timeline
Professional Truck Driver
Foodliner
11.2021 - Current
Patient Service Representative
CVS/Caremark
09.2020 - 01.2023
Patient Access Specialist
Academic Internal Medicine
06.2019 - 11.2020
HIM Clerk
Pediatrics Diagnostic Associates
04.2018 - 06.2019
Patient Access Specialist
Erlanger East Emergency Department
05.2017 - 01.2018
Administrative Assistant and Record Review Specialist
Erlanger East Hospital
09.2016 - 05.2017
Diploma - Medical Billing and Coding
Miller-Motte Technical College
Similar Profiles
Shelbey JohnsonShelbey Johnson
Fleet Manger at FoodlinerFleet Manger at Foodliner
Christopher LongChristopher Long
Fleet Breakdown Coordinator at FoodlinerFleet Breakdown Coordinator at Foodliner
James HagerJames Hager
Truck Driver at FoodlinerTruck Driver at Foodliner