Brittney Bailey
Twain Harte,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Barista
Zoe's Coffee House
Mi-Wuk Village, CA
01.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Maintained calm demeanor during high-volume periods and special events.
Baker
Alicia's Sugar Shack
Twain Harte, CA
10.2020 - 12.2022
- Oversaw baking and cooking training to assist new staff members in professional development.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Opened the bakery, including baking and cooking the food for the day, brewing the coffee, starting the fire
- Excellent customer service
Cashier/Pharmacy Cashier
Twain Harte Pharmacy
Twain Harte, CA
04.2020 - 12.2020
- Processed credit card, EBT and cash payments with electronic computer system.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to social distancing protocols and wore mask or face shield.
Barista
Bean Around the Block
Twain Harte, CA
01.2019 - 05.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Input orders into point of sale system and handled customer payments.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Created signs and displays to advertise store products or events.
Team Lead Sales Associate
Cabelas DC
Marysville, WA
04.2019 - 10.2019
- Coached other employees in customer service strategies and successful selling techniques.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Provided leadership and direction to motivate department associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Cross-trained on different positions to best support team during peak periods.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
Education
Some College (No Degree) - Early Childhood Education
Columbia College
Sonora, CASkills
- POS Systems
- Espresso Machine Operation
- Menu Memorization
- Food Running
- Office Management
- Administrative Support
- Filing and Data Archiving
- Payroll Processing
- Appointment Scheduling
- Schedule Management
- Time Management
- Bookkeeping
- QuickBooks
- Inventory Management
- Product and Service Sales
- Retail Merchandising
- Credit and Cash Transactions
- ID Verification
- Customer Service Excellence
- Product Knowledge
- Conflict Resolution
Timeline
Barista
Zoe's Coffee House
01.2023 - Current
Baker
Alicia's Sugar Shack
10.2020 - 12.2022
Cashier/Pharmacy Cashier
Twain Harte Pharmacy
04.2020 - 12.2020
Team Lead Sales Associate
Cabelas DC
04.2019 - 10.2019
Barista
Bean Around the Block
01.2019 - 05.2020
Some College (No Degree) - Early Childhood Education
Columbia College
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