Brittney Baker
Madison,AL
Summary
Energetic student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions.
Overview
9
9
years of professional experience
Work History
Sever
Cracker Barrel
Huntsville, AL
11.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
Sterile Processing Technician
Huntsville Hospital
Huntsville, Alabama
05.2019 - 07.2021
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Recorded biologicals and test results.
- Picked instruments and supplies for surgeries.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Collected, prepared, and disposed of medical specimens.
- Used sutures, staples, clips and other tools to close wounds.
Assistant Manager
Footlocker
Cincinnati, Ohio
03.2016 - 12.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cashier
Kroger
Cincinnati, Ohio
11.2015 - 04.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Set up new sales displays each week.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Business Management
Alabama A & M University
Normal, AL05.2023
High School Diploma -
Colerain High School
Cincinnati, OH05.2018
Skills
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Active Listening
- Decision Making
- MS Office
- Organization and Time Management
- Leadership
- Directing Team Members
- Sales Tracking
- Supplier Monitoring
- Shrinkage Prevention
- Business Leadership
- Management Training
- Cash Deposits and Receipts
- Retail Knowledge
- Flexible & Adaptable
Timeline
Sever
Cracker Barrel
11.2020 - Current
Sterile Processing Technician
Huntsville Hospital
05.2019 - 07.2021
Assistant Manager
Footlocker
03.2016 - 12.2019
Cashier
Kroger
11.2015 - 04.2017
Bachelor of Science - Business Management
Alabama A & M University
High School Diploma -
Colerain High School
Similar Profiles
Lillian BottensLillian Bottens
Server at Cracker Barrel RestaurantServer at Cracker Barrel Restaurant
Treona PrezzyTreona Prezzy
Assistant Restaurant Manager at Cracker Barrel Old Country Store IncAssistant Restaurant Manager at Cracker Barrel Old Country Store Inc
Shawn VanoverShawn Vanover
Host, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store IncHost, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store Inc
Leola NorellLeola Norell
Retail Shift Leader at Cracker Barrel Old County StoreRetail Shift Leader at Cracker Barrel Old County Store
Jovonne S. BakerJovonne S. Baker
Client Advisor at TradebankClient Advisor at Tradebank