Brittney Baker
Huntsville,AL
Summary
Versatile and results-driven professional with a proven track record at CSL Plasma, excelling in high-pressure environments and enhancing patient experiences. Skilled in computer proficiency and relationship building, I significantly improved customer satisfaction and operational efficiency. Expert in staff training and critical thinking, adept at fostering team collaboration and driving continuous improvement.
Overview
9
9
years of professional experience
Work History
Phlebotomist
CSL Plasma
02.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
Employee Training Coordinator
Cracker Barrel
12.2021 - 04.2024
- Evaluated the effectiveness of training programs through regular assessments and feedback, leading to continuous improvement.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Adapted quickly to changing business needs by updating training materials and methodologies accordingly.
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
- Developed customized training materials tailored to various job roles for improved skill development.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Established and maintained quality control standards.
- Implemented targeted recruiting strategies to fill specialized roles within tight deadlines.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Teleperformance USA
05.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Provided comprehensive billing support, explaining charges clearly to ensure customer understanding and satisfaction.
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
Assistant Manager
Foot Locker
03.2016 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Science - Business
Alabama A&M University
Normal, AL05-2023
Skills
- Call center experience
- Computer proficiency
- Relationship building
- Payment processing
- Microsoft outlook
- Critical thinking
- Active listening
- Technical support
- Staff training
- Prioritization
- Data collection
- Live chat support
Timeline
Phlebotomist
CSL Plasma
02.2024 - Current
Employee Training Coordinator
Cracker Barrel
12.2021 - 04.2024
Customer Service Representative
Teleperformance USA
05.2020 - 03.2022
Assistant Manager
Foot Locker
03.2016 - 08.2020
Bachelor of Science - Business
Alabama A&M University
Similar Profiles
ANTON MCDOWELLANTON MCDOWELL
Donor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma ProcessingDonor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma Processing
Jada OakleyJada Oakley
Medical Receptionist at CSL Plasma CenterMedical Receptionist at CSL Plasma Center
Jalyn BurgessJalyn Burgess
Phlebotomist Technician at CSL PlasmaPhlebotomist Technician at CSL Plasma
Victoria CarterVictoria Carter
Medical Screener / Reception Technician at CSL PlasmaMedical Screener / Reception Technician at CSL Plasma
Bailey SmithBailey Smith
Mental Health Technician at Wellstone Behavioral HealthMental Health Technician at Wellstone Behavioral Health