Brittney Baker
Retail Management
Richmond,TX
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
03.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
CNA
St. Luke's Hospital
09.2023 - 01.2024
CNA(Surgical/Acute)
St. Anthony Hospital
01.2021 - 08.2023
Manager
Cutters Point Coffee
05.2020 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
CNA
Manor Care Gig Harbor
11.2011 - 01.2018
Manager/Barista
Cutters Point Coffee
12.2007 - 04.2012
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Streamlined operations by creating efficient work schedules for barista team members.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
04-2020
Skills
- Customer service management
- Problem-solving
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Operations management
- Staff management
Timeline
Store Manager - Starbucks
03.2024 - 05.2025
CNA - St. Luke's Hospital
09.2023 - 01.2024
CNA(Surgical/Acute) - St. Anthony Hospital
01.2021 - 08.2023
Manager - Cutters Point Coffee
05.2020 - 12.2020
CNA - Manor Care Gig Harbor
11.2011 - 01.2018
Manager/Barista - Cutters Point Coffee
12.2007 - 04.2012
Tacoma Community College - High School Diploma,
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