Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Banks

IT Specialist
Montgomery,AL

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Experienced Collections Specialist bringing 2 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Competent Collector skilled in updating accounts and credit reports, completing documentation and generating reports. Well-versed in using STAR and the SSI protal integrated scripted responses and applying persuasion skills.

Overview

2
2
Certifications
14
14
years of post-secondary education
9
9
years of professional experience

Work History

Collector II

Baptist Health
Montgomery, , AL
08.2019 - Current
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Trained new team members on scripts, company services and collection strategies.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Investigated accounts with balance errors using accounting software.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Evaluated, researched and resolved discrepancies.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Legal Assistant

Turner And Turner Attorney At Law
Marion, AL
09.2012 - 08.2019
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Updated company software with skip trace results.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Supported partners and associates in areas of appellate and complex commercial litigation.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Analyzed client balance sheets for auditing purposes.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Organized key evidence exhibits to prepare for trials.

Education

Bachelor of Arts - Computer And Information Systems Security

Alabama State University
Montgomery, AL
09.2007 - 04.2021

Skills

Debt management

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Certification

FDCPA - Fair Debt Collection Practice Act Certified

Timeline

Collector II

Baptist Health
08.2019 - Current

Legal Assistant

Turner And Turner Attorney At Law
09.2012 - 08.2019

Bachelor of Arts - Computer And Information Systems Security

Alabama State University
09.2007 - 04.2021

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Brittney Banks IT Specialist