Brittney Barnes
Ashford,AL
Summary
Dynamic Front Desk Manager at Fairview Clinic with proven expertise in customer service and problem-solving. Enhanced patient satisfaction by effectively resolving inquiries and optimizing appointment scheduling. Skilled in staff supervision and conflict management, fostering a collaborative environment that improved operational efficiency. Proficient in multi-line phone systems, handling high call volumes with ease.
Overview
21
21
years of professional experience
Work History
Front Desk Manager/Appointment Clerk
Fairview Clinic
06.2024 - Current
- Collaborated with team members to ensure optimal coverage during peak hours, improving patient wait times and satisfaction levels.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Improved patient satisfaction rates by promptly addressing inquiries and resolving issues related to appointments.
- Served as a liaison between medical staff and patients, effectively communicating appointment details as well as patient needs & concerns.
- Answered approximately 100 calls per day regarding appointment requests, concerns and inquiries.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved patient problems and complaints.
- Set appointments with customers based on individual convenience.
- Accept New Patient calls, complete screening form, submit to chosen provider for approval, set up New Patient charts & schedule New Patient appointments.
Club House Attendant
Headland Country Club
03.2023 - 06.2024
- Check customers in for rounds of golf.
- Take & process payments.
- Maintain & stock supplies for Clubhouse; including food, beverages, golf equipment & supplies.
- Ensure Clubhouse, including kitchen, bathrooms & common areas were clean.
Daycare Worker
Funshine Playschool
05.2004 - 07.2013
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Maintained child-friendly environment with access to outdoor activities.
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Conflict management
- Listening skills
- Time management
- Staff supervision
- Delegating work assignments
- Multi-line phone systems
Timeline
Front Desk Manager/Appointment Clerk
Fairview Clinic
06.2024 - Current
Club House Attendant
Headland Country Club
03.2023 - 06.2024
Daycare Worker
Funshine Playschool
05.2004 - 07.2013
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