Brittney Bazar

• Inbound call center agent, assisting customers with policy understanding, policy changes and policy cancellation, along with the task to sale new life insurance and AD&D policies in all 51 states to new and existing clients.
• Attend regular meetings on performance standards and company performance, YTD. Assist, on occasion, with new hires to shadow and train new agents in our department.
• Updated system with order specifics and customer details, preferences, and billing information.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• I am a multiline insurance agent, selling all product lines offered through Texas Farm Bureau.
• Conducted market research to identify potential new business opportunities.
• Maintained accurate records of customer information using company database systems.
• Generated quotes for multiple lines of insurance coverage for prospective clients.
• Assisted customers in selecting appropriate insurance policies to meet their needs.
• Drafted and processed policy changes, cancellations and renewals as requested by customers.
• Resolved customer complaints in a professional manner while adhering to company guidelines.

Provided accurate estimates of repair costs, labor times and parts prices to customers.

• Greeted customers and addressed their needs in a professional manner.
• Maintained records of customer interactions and transactions.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.

• Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
• Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
• Coordinated room assignments, check-in and check-out processes and other guest services activities.
• Forecasted future trends performance, participated in weekly revenue meetings with other top managers, and prepared reports. Monitored ADR, REVPAR, and hotel percentage to ensure they were always within brand standards.
• Employee relations: hiring, training, scheduling, and discipline; coordinating all groups; rooming list; special request; group block monitoring; creating and closing all groups; group payments.
• Investigated customer complaints and took corrective action when necessary.