Brittney Beller
Spring,TX
Summary
Medical Specialist with experience working alongside and in communication with physicians. Healthcare industry Specialist with Medical Office Administration degree. Excellent organizational and interpersonal skills. Served as Medical Administration Office manager, rendering emergency medical assistance which include assistance for initial treatment by plan and policy in person or in a remote environment.
Overview
11
11
years of professional experience
Work History
Medical Specialist
MTM Transportation
04.2023 - Current
- Identified root cause of denials to provide plans for denial resolution.
- Interpret Managed Care contracts and/or Medicare and Medicaid rules and regulations to ensure proper reimbursement/collection.
- Contacted clients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
- Resolved medical claims by approving or denying request depending on policy, calculating benefits due and initiating letter or explanation benefits and/or denials.
Account Executive
BeautyCounter
08.2021 - 08.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Increased sales by 10%
- Managed over 50 customer calls per day
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Resolved issues promptly to drive satisfaction and enhance customer service
- Qualified leads, built relationships and executed sales strategies to drive new business
- Executed successful sales strategies to convert leads into customers
Customer Care Representative
VIPdesk Connect
04.2019 - 08.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Managed over 60 calls per day, 20 email resonance, and 100% solved Zendesk tickets with 5 star Stella scores.
- Responded to customer needs through competent customer service and prompt problem-solving
Medical Administrative Specialist
Vital Therapy Sports & Nutrition Inc
06.2012 - 07.2019
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Followed up with insurance companies to secure timely payment.
- Ensures understanding and compliance with applicable laws and regulations pertaining to Health Care environment
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Assists with implementation and day-to-day operations of Compliance Program, Compliance Plan, Code of Conduct, and Fraud, Waste and Abuse Plan across enterprise while ensuring compliance with governmental requirements.
- Managed over 50 patient records per day, Increase client resolution by 25%.
Education
Associate of Science - Accounting
Lone Star College System
Houston, TX12.2019
Associate of Arts - Health Administration
Fisk University
Nashville, TN12.2014
Skills
- Judgment and Decision-Making
- Account Management
- System Documentation
- Customer Support
- Claims Processing
- Reconsiderations
- Claims Appeals
- Medical Billing - Denials
Travel and exercising
I love traveling with my family and exercising regularly which include running and cycling for good health.
Timeline
Medical Specialist
MTM Transportation
04.2023 - Current
Account Executive
BeautyCounter
08.2021 - 08.2022
Customer Care Representative
VIPdesk Connect
04.2019 - 08.2021
Medical Administrative Specialist
Vital Therapy Sports & Nutrition Inc
06.2012 - 07.2019
Associate of Science - Accounting
Lone Star College System
Associate of Arts - Health Administration
Fisk University
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