Brittney Berry
Grand Rapids,MI
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
20
20
years of professional experience
Work History
Front Desk Agent
Hamton Inn
Grand Rapids, MI
12.2020 - 01.2025
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Kept records of room availability and guest accounts, manually or using computers.
- Scheduled reservations for groups and special events.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and escort instructions to bellhops.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered telephones and greeted visitors to assist, answer questions and direct.
CHS CLEANING
Tonido
Grand Rapids, MI
12.2012 - 10.2020
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Homecare
Mr. Harris
Grand Rapids, MI
07.2005 - 10.2012
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
East KENTWOOD
Grand Rapids, MI05-2005
Skills
- Transportation information
- Safety and security procedures
- Lobby oversight
- Registration processing
- Room assignments
- Guest amenities
- Credit and cash payments
- Reservation systems
- Housekeeping
- Front desk management
- Time management
- Front office support
- Guest services
- Customer service
Timeline
Front Desk Agent
Hamton Inn
12.2020 - 01.2025
CHS CLEANING
Tonido
12.2012 - 10.2020
Homecare
Mr. Harris
07.2005 - 10.2012
High School Diploma -
East KENTWOOD
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