Brittney Bishop
Smiley,TX
Summary
Dedicated and eager candidate with a history of providing exceptional customer service in fast-paced environments. With strong decision-making skills able to managed multiple task. Self-motivated work ethic to perform effectively in independent or team environments. Willingness to learn and obtain certifications required.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Guadalupe Valley Electric Cooperative
08.2013 - 05.2022
- Answered a high volume of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Diagnosed internet issues to resolve customers internet over the phone.
- Trained and mentored new employees hired in the customer service role.
- Excelled at multitasking by exceeding deadline within my department with a ninety-eight percent benchmark.
- Cross-trained with other departments to build relationships.
Cashier
Buc-ee's
03.2012 - 08.2013
- Greet customers entering location.
- Operated cash register to complete sales transactions.
- Organized and restocked store merchandise.
- Assisted customers with questions and concerns regarding the store.
- Cross-trained with the warehouse to learn multiple role.
Temporary Administrative Assistant
Alcoa
06.2011 - 08.2011
- Answered incoming calls and routed to the correct department.
- Organized and maintained filing system.
- Designed Standard Operating Procedure Manual for all departments.
- Recorded weekly chemical limits.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained and improved plant appearance.
Education
BBA - General Business
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2025
Skills
- Administrative Support
- Staff Education and Training
- Active Listening
- Recordkeeping Skills
- Statement Reviewing
- Accounts Payable and Receivable
- Attention to Detail
- Quickbooks
- Payment Tracking Systems
- Bookkeeping
- Invoicing and Collections
Training, Certifications, and Rewards
- Personal and Professional Planning-NCSA
- Dealing with Difficult Situations Training-GVEC
- Arbinger Approach to Organizational Transformation
- Customer Service Representative of the Year 2021
Timeline
Customer Service Representative
Guadalupe Valley Electric Cooperative
08.2013 - 05.2022
Cashier
Buc-ee's
03.2012 - 08.2013
Temporary Administrative Assistant
Alcoa
06.2011 - 08.2011
BBA - General Business
Texas A&M University - Corpus Christi
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