Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Brittney Bissett

Ashtabula

Summary

Professional with extensive experience in office operations and administrative support, specializing in customer service excellence. Demonstrated ability to prioritize tasks and manage deadlines effectively, contributing to operational efficiency. Strong understanding of lending laws and guidelines, ensuring compliance and protection for dealerships. Proven leader in sales team development, driving revenue growth through innovative strategies and performance enhancement.

Overview

13
13
years of professional experience

Work History

SERVICE ADVISOR

Montrose Autogroup
Ashtabula
11.2024 - Current
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Resolved customer complaints in an efficient and courteous manner.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Prepared invoices for services rendered and collected payments from customers.
  • Upsold additional products or services when appropriate.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

SERVICE ADVISOR

Mazda of Kent
Kent
02.2024 - 11.2024
  • Provided excellent customer service to all guests, demonstrating strong communication, and problem-solving skills.
  • Scheduled service appointments for customers.
  • Advised customers on automotive maintenance and repair services.
  • Provided customers with correct estimates of maintenance and repair costs.
  • Successfully maintained accurate records of customer visits, vehicle repairs, and preventive maintenance services performed.
  • Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
  • Developed relationships with customers by providing professional advice on maintenance and repair services.
  • Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
  • Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
  • Prepared repair orders and obtained necessary signatures to maintain company records.
  • Resolved customer complaints with polite and patient conduct for optimal customer service.
  • Monitored department gross per RO, adjusting and training when necessary to increase monthly goals.

LICENSED PERSONAL LINES INSURANCE AGENT

Quest Financial and Insurance Services
Twinsburg
11.2022 - 02.2024
  • Developed and maintained strong client relationships, providing personalized service to meet individual insurance needs
  • Sold and cross-sold personal lines insurance products, such as auto, home, and renters insurance, achieving consistently high sales quotas
  • Conducted thorough insurance policy reviews with clients to ensure coverage met their changing needs and circumstances
  • Assisted clients in filing and processing insurance claims, providing guidance and support throughout the claims process
  • Stayed current on industry trends, policy changes, and market conditions to provide accurate and up-to-date information to clients
  • Collaborated with underwriters to negotiate terms, coverage, and pricing on behalf of clients
  • Implemented effective sales strategies to identify and pursue new business opportunities in the personal lines insurance market
  • Participated in community events and networking activities to build a strong referral network and enhance the agency's visibility
  • Educated clients on policy features, exclusions, and benefits, ensuring transparency and informed decision-making.

LICENSED LOAN ORIGINATOR/SALES TEAM MANAGER

Cross Country Mortgage
Brecksville
03.2020 - 11.2022
  • Active loan originator licenses in twelve states
  • Familiar with lending guidelines, federal, and state laws
  • Expert level analysis of findings from Fannie Mae DU and Freddie Mac LP
  • Convert incoming call leads to applications
  • Monitor active transactions to ensure compliance and full data collection
  • Train and assist loan originators with incoming prospect pipeline
  • Facilitate communications between customers, title companies, agents, internal processing, and underwriting
  • Handle objections and customer complaint issues
  • Manage all information through Encompass software.
  • Collaborated with internal departments such as processing and underwriting teams in order ensure timely completion of paperwork.
  • Maintained knowledge of current industry trends, regulations, laws, and best practices related to lending operations.
  • Explained all aspects of mortgage transactions including interest rates, fees, repayment options. to prospective clients in order to secure their commitment to the terms offered by the lender.
  • Monitored market conditions on a daily basis in order to remain competitive within local markets.

FINANCE MANAGER

Ganley Chrysler Jeep Dodge Ram of Aurora
Aurora
06.2018 - 03.2020
  • JM&A trained and certified
  • Protected dealership interests with financing contracts and sales documents
  • Explained costs and benefits of service contracts, finance terms, and other finance sales products
  • Safeguarded customer personal information
  • Studied and understood credit guidelines for financing
  • Recorded and registered new vehicle sales with DealerConnect
  • Trained salespeople on better practices for closing and assisted with closing deals on the sales floor
  • Finalized sales deals and documentation when management was unavailable
  • Balanced used and certified pre-owned vehicle costs in CDK to determine profit per deal.
  • Cultivated and maintained relationships with external finance partners.

PRODUCT SPECIALIST

Ganley Chrysler Jeep Dodge Ram of Aurora
Aurora
01.2013 - 06.2018
  • Consistently top sales producer (units and gross)
  • Highest average gross per sale month after month
  • Maintained knowledge of new and pre-owned vehicle specifications and inventory
  • Greeted customers and worked "steps to the sale" approach to successfully close sales deals
  • Prospected via phone and email for new business
  • Managed customer database via Imagic, Autobase, and VinSolutions software.
  • Presented products to customers through verbal descriptions or demonstrations.
  • Utilized strong interpersonal skills to build customer loyalty and satisfaction.
  • Provided exceptional customer service while assisting clients in selecting the most appropriate vehicle for their needs.
  • Confidently presented pricing information to potential buyers while negotiating terms of sale.

SENIOR RECRUITER- MACHINE MAINTENANCE, ENGINEERING, AND MANAGEMENT

Pace Personnel
Cleveland
01.2016 - 08.2017
  • Wrote department training manual and trained new hires
  • Set company record for most placements in one month
  • Wrote and managed ad postings while managing statistics for page clicks and applicants vs qualified applicants
  • Analyzed incoming job openings to assemble a description and action plan to attract high quality applicants to the position
  • Called both applicants and prospects found through multiple channels to match prospects with the best position for their skills and work history
  • Filled in as Direct Hire Department head as needed.

Education

Some College (No Degree) - International Studies

The Ohio State University
Columbus, OH

Skills

  • Brand representation
  • Promotional support
  • Sales expertise
  • Regulatory compliance understanding
  • Analytical thinking
  • Key holder experience
  • Mechanical Aptitude
  • Contract preparation
  • Decision-making aptitude
  • Sales training
  • Performance metrics
  • Training program development
  • Sales process optimization

References

References available upon request

References

References available upon request.

Timeline

SERVICE ADVISOR

Montrose Autogroup
11.2024 - Current

SERVICE ADVISOR

Mazda of Kent
02.2024 - 11.2024

LICENSED PERSONAL LINES INSURANCE AGENT

Quest Financial and Insurance Services
11.2022 - 02.2024

LICENSED LOAN ORIGINATOR/SALES TEAM MANAGER

Cross Country Mortgage
03.2020 - 11.2022

FINANCE MANAGER

Ganley Chrysler Jeep Dodge Ram of Aurora
06.2018 - 03.2020

SENIOR RECRUITER- MACHINE MAINTENANCE, ENGINEERING, AND MANAGEMENT

Pace Personnel
01.2016 - 08.2017

PRODUCT SPECIALIST

Ganley Chrysler Jeep Dodge Ram of Aurora
01.2013 - 06.2018

Some College (No Degree) - International Studies

The Ohio State University

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