Brittney Blomenkamp
Summary
Compassionate Customer Service Representative with extensive background in conflict resolution and customer care. Personable and professional under pressure. Qualified with over 10 years in fast-paced customer service and call center environments. Superior computer skills and telephone etiquette!
Overview
12
12
years of professional experience
Work History
Customer Service Collections Representative
U.S. Bank
10.2017 - Current
- Contact customers to discuss past-due accounts and negotiate payment plans.
- Respond to customer inquiries and provide detailed account information.
- Maintain accurate records of customer accounts, payments and payment plans.
- Enter detailed notes into system for interdepartmental access and review.
- Establish relationships with customers to encourage payment of delinquent accounts.
Customer Relations Coordinator
Spectrum
01.2016 - 02.2017
- Provided customer support related to services, including troubleshooting internet, cable TV and phone repair issues.
- Handled customers billing inquiries and payments.
- Accurately documented customer account records based on actions taken.
- Maintained a professional and positive experience with the customers, ensuring issues were addressed consistently with company policies.
- Actively supported all efforts to simplify and enhance the customer's experience.
Technical Support Associate
Concentrix
05.2014 - 01.2016
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Troubleshot internet, home phone, cable TV, and home security repair issues.
- Clarified customer requirements by probing for understanding and used support tools and resources to resolve customer issues that are non-standard and required conceptual thinking.
- Listened attentively to customers needs and concerns and demonstrated empathy while maximizing opportunity to build rapport with customers.
- Tracked, documented, and retrieve information in call tracking database.
Customer Service Representative
Family Dollar
07.2011 - 05.2014
- Greeted customers that entered the store to ascertain what each customer wanted or needed in a positive and approachable manner.
- Operated a POS system to itemize and complete an average of 100 customer purchases per shift.
- Routinely answered customer questions regarding merchandise and prices.
- Communicated all store promotions and sales to customers to generate return business.
- Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.
Education
High School Diploma -
Roosevelt High School
St. Louis, MO05.2011
Skills
- Excellent Communication
- Active Listening
- Great Problem-Solving Abilities
- Multitasking
- Perfect Time Management
- Good Adaptability
Timeline
Customer Service Collections Representative
U.S. Bank
10.2017 - Current
Customer Relations Coordinator
Spectrum
01.2016 - 02.2017
Technical Support Associate
Concentrix
05.2014 - 01.2016
Customer Service Representative
Family Dollar
07.2011 - 05.2014
High School Diploma -
Roosevelt High School