Brittney Bock
Summary
Offering these skills and a strong work ethic. Outgoing office coordinator with experience overseeing multiple tasks and managing employees successfully. Prioritize projects and multitask effectively to achieve project goals. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator
IHA Urgent Care
01.2022 - Current
- Streamlined office operations by implementing efficient workflows to enhance patient experience and safety.
- Organized and maintained monthly schedules for multiple staff members to ensure appropriate coverage during peak hours or high-demand periods.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews, and onboarding new employees to promote company culture.
- Developed workshops and meetings to enhance personal growth and professional development.
- Interacted with customers by phone, email, or in-person to provide information and assist in daily operations.
Medical Office Receptionist
IHA Urgent Care
08.2020 - 01.2022
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
Medical Assistant
IHA Urgent Care
04.2020 - 01.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Front Office Assistant
VIVA IV Therapy
01.2018 - 03.2019
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Associate of Applied Science - Health Administration
Washtenaw Community College
Ann Arbor, MI12.2024
Skills
- Efficient in Excel and Microsoft Word
- Customer Service
- Project Coordination
- Budgeting and finance
- Process Optimization
- Report reconciliation
- Travel Coordination
- Schedule Management
Accomplishments
- Coordinates daily operations across multiple Urgent Cares.
- Helped facilitate multiple special public and private events.
- American Society of Employers: Principals and Practices of Supervision
- Attended multiple trainings and workshops to strengthen communicative and leadership skills.
Certification
- PMP - Project Management Professional - Current Studies
Timeline
Office Coordinator
IHA Urgent Care
01.2022 - Current
Medical Office Receptionist
IHA Urgent Care
08.2020 - 01.2022
Medical Assistant
IHA Urgent Care
04.2020 - 01.2022
Front Office Assistant
VIVA IV Therapy
01.2018 - 03.2019
Associate of Applied Science - Health Administration
Washtenaw Community College
- PMP - Project Management Professional - Current Studies
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