Brittney Bohlman
St. Petersburg,FL
Summary
Motivated Entry Level Sales professional with two years of experience and solid background in upscale food service. Highly skilled at meeting needs of diverse customers while keeping positive and maintaining professionalism. Customer-oriented individual possessing excellent relationship-building and customer service skills. History of delivering efficient service while working on feet for long periods of time and training incoming staff. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server
Oak and Ola
Tampa, FL
08.2021 - Current
- Provided excellent and positive customer service to ensure guest satisfaction, while managing multiple tables with fine-dining level service.
- Assisted in training new servers and became one of the head trainers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted customers with selecting appropriate wines for their meals or special occasions, resulting in consistent top 3 wine sales.
- Established in-depth knowledge of current menu items, ingredients, preparation methods, and specials.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system, clearly communicating special requests and allergies.
Hostess
Oak and Ola
Tampa, FL
09.2020 - 05.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Strategized waiting list, ensuring that all parties were seated in a timely manner, making sure all reservations were sat with little to no wait.
- Answered telephone to provide dining information and take reservations while accurately recording customer information.
- Assisted servers in bussing tables when needed during busy periods.
Education
Bachelor of Science - Allied Health
The University of Tampa
Tampa, FL05.2024
Skills
- Positive and Professional
- Customer Service
- Time Management and Organization
- Leadership and Communication
- Effective Customer Upselling
- Product Knowledge and Understanding
- Relationship Building
- Emotional Intelligence and Empathy
Timeline
Server
Oak and Ola
08.2021 - Current
Hostess
Oak and Ola
09.2020 - 05.2022
Bachelor of Science - Allied Health
The University of Tampa
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