BRITTNEY BOWEN
Little Rock,AR
Summary
Customer service professional with 10 years of experience in remote & retail. Adept at resolving customer complaints, fostering long-term relationships, driving customer satisfaction, and skilled in Active listening, Problem solving, Patience, knowledge & Time Management.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sutter Health
12.2022 - Current
- Responding to inquiries: Receiving and responding to inquiries from patients, employees, and others via phone, email, and web portal
- Building relationships: Establishing and maintaining relationships with customers to identify ways to improve service
- Providing customer service at the point of service and demonstrating knowledge of Sutter's Health system
Claims Agent
Citizens Insurance
09.2022 - 10.2022
- INVESTIGATE AND SETTLE CLAIMS, ACTS AS AN INTERMEDIARY BETWEEN CUSTOMERS AND INSURANCE COMPANIES BY EVALUATING THE CUSTOMERS' FACTS SURROUNDING CLAIMS AND DETERMINING WHETHER THE LOSS IS COVERED OR SHOULD BE COMPENSATED
Fraud Specialist
DISYS
04.2022 - 09.2022
- TRACKING AND MONITORING ILLEGAL TRANSACTIONS ON CUSTOMERS' FINANCIAL ACCOUNTS WITHOUT THE AUTHORIZATION OF THE ACCOUNT OWNER
- Reduce the risk of fraud through detail authentication on cardholder identity and incoming credit/debit authorizations for potential fraud
- Review, detect, and stop suspicious ACH transactions and customer activity using proprietary technology and risk management processes
Beauty Advisor
Sally's
06.2021 - 06.2022
- BEAUTY ADVISORS FOCUS ON ALL ASPECTS OF OUR CUSTOMERS' NEEDS
- IT IS ABOUT SERVING OUR CUSTOMERS, VALUING THEIR INDIVIDUALITY AND BEING THE REASON THEY WANT TO KEEP COMING BACK BY MAKING A POSITIVE AND UNIQUE
Assistant Manager
Rue21
02.2018 - 04.2021
- Oversee the store sales team and other staff members
- This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, designing work schedules and handling deposits
Education
College - Accounting, Keyboarding 1 & 2
UAM CTC
High School -
Crossett High School
01.2009
Skills
- Excellent Mental Math
- Cash Handling
- Great customer service skills
- Good Listener
- Data Entry Skills
- Problem Solving
- Great with Word
- Organizing Skills
Timeline
Customer Service Representative
Sutter Health
12.2022 - Current
Claims Agent
Citizens Insurance
09.2022 - 10.2022
Fraud Specialist
DISYS
04.2022 - 09.2022
Beauty Advisor
Sally's
06.2021 - 06.2022
Assistant Manager
Rue21
02.2018 - 04.2021
College - Accounting, Keyboarding 1 & 2
UAM CTC
High School -
Crossett High School
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