Personable customer service specialist offering 13 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Hi, I’m
Brittney Boykins
Customer Service Specialist
Chester,Virginia
Summary
Overview
16
years of professional experience
Work History
Wells FargoGlen Allen, VA
Customer Service Specialist
07.2020 - Current
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
SunTrust MortgageRichmond, VA
Mortgage Specialist
04.2015 - 07.2020
Job overview
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Remained updated with latest information related to mortgage products and services being offered.
- Created profitable and efficient solutions.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reorganized, streamlined and strengthened operations to maximize performance and profitability in highly competitive markets.
- Worked with various lenders to find best deal for 85 homebuyers per month
General DynamicsChester, VA
Medical Insurance Specialist
10.2006 - 03.2015
Job overview
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Reported policy changes and company conditions affecting customer satisfaction.
- Evaluated accuracy and quality of data entered into agency management system.
- Reviewed provider coding information to report services and verify correctness.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 20%
Education
John Tyler Community CollegeChester, VA
Associate of Applied Science from Accounting
05.2007
University Overview
Skills
- Issue and Complaint Resolution
- Carrier Relations
- Valid Driver's License
- Upbeat and Positive Personality
- Call Documentation
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Effective Written and Verbal Communication
- Special Requests
- Data Entry and Maintenance
- Microsoft PowerPoint
- Team-Building Exercises
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Customer Service Specialist
Wells Fargo
07.2020 - Current
Mortgage Specialist
SunTrust Mortgage
04.2015 - 07.2020
Medical Insurance Specialist
General Dynamics
10.2006 - 03.2015
John Tyler Community College
Associate of Applied Science from Accounting
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