Brittney Brantley
Summary
Energetic and organized with knack for leadership and problem-solving. Well versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Surcharge Specialist
MSB
03.2024 - 08.2024
- Provided level of support, ensuring smooth operation and resolution of complex issues.
- Analyzed system performance to identify and rectify bottlenecks, enhancing productivity.
- Delivered comprehensive training sessions, empowering staff with necessary knowledge.
- Assisted call in customers with financial services and payments.
- Customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
Loan Processor
Freedom Mortgage
05.2019 - 12.2023
- Company Overview: Houston Tx
- Review and analyzed financial statements, tax returns, and verified homeowner documents
- Maintaining pipeline of loans whilst handling customer service, with quality
- Determine all applicable ratios and metrics
- Analyzing homeowners' credit standings and finalizing loan contracts
- Ensuring compliance with Regulations, communication with homeowners
- Experience with Conventional, Jumbo, Refinance, FHA, VA loans
- Assisting in lending process to reduce loan cycle time by interacting with homeowners, loan officers
- Proactively manage workflow to ensure loan files meet key milestone dates
- Houston Tx
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Fraud Dispute Specialist
Conduent
02.2015 - 03.2019
- Company Overview: Fraud Analyst Austin Tx
- Coordinate and assist on proposed decisions and action to be taken of any fraud investigation
- Verified claims on their credit card to reduce fraud losses and prevent fraudulent activity
- Assist financial service Managers and Directors with special projects and programs
- Negotiate payment arrangements with delinquent customers
- Fraud Analyst Austin Tx
- Provided specialized support to enhance team efficiency.
- Coordinated departmental initiatives, improving communication flow.
Accounting Assistant Contract Assignments
Employer Flexible Staffing
06.2014 - 01.2017
- Company Overview: Austin Tx
- Various contract assignments
- Assisting with payroll and service management services
- Organization frequently bills payments, clerical duties to support financial and accounting operations
- Maintained job estimates files for project operators
- Austin Tx
Skills
- Data Analysis
- Database Management
- Excel
- Google Sheets
- MacOS Development
- Credit Card Fraud
- Financial administration
- Chargebacks and Analytics
- Payment Processing
- Customer Relations
- Call center operations
- Customer service
- Organization and multitasking
- Team collaboration
- Cash handling
Timeline
Surcharge Specialist
MSB
03.2024 - 08.2024
Loan Processor
Freedom Mortgage
05.2019 - 12.2023
Fraud Dispute Specialist
Conduent
02.2015 - 03.2019
Accounting Assistant Contract Assignments
Employer Flexible Staffing
06.2014 - 01.2017
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