Brittney Briggs
Greenville,TX
Summary
Proven professional with extensive experience at Hunt Regional Medical Center, adept in HIPAA Compliance and offering exceptional customer service. Excelled in improving patient satisfaction and streamlining registration processes, showcasing reliability and computer proficiency. Demonstrated leadership by mentoring new staff, significantly enhancing team efficiency and patient care quality. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Access Registrar
Hunt Regional Medical Center
01.2023 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Converted paper records to digital format, contributing to more efficient retrieval system.
Food Service Cashier
Hunt Regional Medical Center
11.2021 - 01.2023
- I started out as a regular cashier and was then moved to the head cashier and given a pay raise with the new position.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Completed end-of-day register reconciliation tasks diligently, identifying any discrepancies in cash totals or transaction records.
- Learned duties for various positions and provided backup at key times.
Key Holder Supervisor
Dollar General
08.2018 - 11.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assistant Store Manager
Dollar General
08.2015 - 07.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Scurry-Rosser High School
Scurry, TX05.2007
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Eligibility Determination
- Customer Service
- Multitasking and Organization
- Registration and Admissions
- Payment Processing
- Patient identity verification
- Attention to Detail
- Collaboration and Teamwork
- Adaptable and Flexible
- Reliability
- Documentation and Recordkeeping
- Computer Proficiency
Timeline
Patient Access Registrar
Hunt Regional Medical Center
01.2023 - Current
Food Service Cashier
Hunt Regional Medical Center
11.2021 - 01.2023
Key Holder Supervisor
Dollar General
08.2018 - 11.2019
Assistant Store Manager
Dollar General
08.2015 - 07.2017
High School Diploma -
Scurry-Rosser High School
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