Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Brittney Brown

Brittney Brown

Fort Worth,Tx

Summary

With over 5 years of diverse customer service experience, ranging from fast food to valet services and call center customer support, I have honed my skills in delivering exceptional service. During my high school education, I underwent training courses that required me to intern as a student mentor for elementary students, further enhancing my ability to connect with people. I am driven by a strong work ethic and a determination to excel in everything I do. My expertise lies in teaching valuable skills that enhance the quality of life and foster positive interactions. Additionally, I have a proven track record of providing seamless care through effective consultation with caregivers. As a compassionate professional, I am well-prepared to deliver comprehensive case management and advocate for clients. With extensive knowledge of relevant services and professionals suitable for clients' needs, I am equipped to provide the highest level of support. Furthermore, as an energetic volunteer, I possess exceptional telephone etiquette, social media proficiency, and interpersonal skills. My punctuality and dedication to service make me an asset to any team.

Overview

9
9
years of professional experience

Work History

Volunteer

Beautiful Feet Ministries
Fort Worth, TX
06.2017 - Current
  • Ive helped several non profit organizations.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Assisted with special events or programs.

Customer Service Representative

PLS Check Cashers
Fort Worth, TX
07.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Home Health Care Nurse

Trinity Angels Healthcare Services
Irving, TX
01.2022 - 02.2023
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Documented patient vitals, behaviors and conditions to communicate concerns.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Responded to patient requests with appropriate clinical and personal assistance.

Customer Service Assistant

Tom Thumb Food Stores
DeSoto, TX
10.2019 - 12.2020
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.

Student Intern

Eastern High School
Fort Worth, TX
08.2015 - 06.2017
  • This was and Education in training course I took in high school, My responsibilies were to help my assigned teacher with their class, whether it was teaching them a lesson or just whatever I could do to assist and train to be an educator.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.
  • Performed administrative duties and staff support tasks.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.

Education

Liberal Arts And General Studies

Houston Community College
Houston, TX

Skills

  • Food service
  • Communication skills
  • Computer literacy
  • Time management
  • Leadership
  • Guest services
  • Patient Care
  • Dietary Needs
  • First Aid and Safety
  • Care Plan Assessment
  • Personal Hygiene Assistance
  • Meal Preparation
  • Observational Skills
  • Home Health and Hospice
  • Housekeeping
  • Serving Food
  • Massage Problem Areas
  • Nutritional Knowledge
  • Sanitizing Surfaces
  • Family Support and Instruction
  • Hair Styling
  • Cosmetology
  • Early Childhood Education

Timeline

Customer Service Representative

PLS Check Cashers
07.2023 - 09.2024

Home Health Care Nurse

Trinity Angels Healthcare Services
01.2022 - 02.2023

Customer Service Assistant

Tom Thumb Food Stores
10.2019 - 12.2020

Volunteer

Beautiful Feet Ministries
06.2017 - Current

Student Intern

Eastern High School
08.2015 - 06.2017

Liberal Arts And General Studies

Houston Community College
Brittney Brown