Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Brittney Brown

Brittney Brown

Fort Worth,Tx

Summary

With over 5 years of diverse customer service experience, ranging from fast food to valet services and call center customer support, I have honed my skills in delivering exceptional service. During my high school education, I underwent training courses that required me to intern as a student mentor for elementary students, further enhancing my ability to connect with people. I am driven by a strong work ethic and a determination to excel in everything I do. My expertise lies in teaching valuable skills that enhance the quality of life and foster positive interactions. Additionally, I have a proven track record of providing seamless care through effective consultation with caregivers. As a compassionate professional, I am well-prepared to deliver comprehensive case management and advocate for clients. With extensive knowledge of relevant services and professionals suitable for clients' needs, I am equipped to provide the highest level of support. Furthermore, as an energetic volunteer, I possess exceptional telephone etiquette, social media proficiency, and interpersonal skills. My punctuality and dedication to service make me an asset to any team.

Overview

9
9
years of professional experience

Work History

Volunteer

Beautiful Feet Ministries
06.2017 - Current
  • Ive helped several non profit organizations.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Assisted with special events or programs.

Customer Service Representative

PLS Check Cashers
07.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Home Health Care Nurse

Trinity Angels Healthcare Services
01.2022 - 02.2023
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Documented patient vitals, behaviors and conditions to communicate concerns.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Responded to patient requests with appropriate clinical and personal assistance.

Customer Service Assistant

Tom Thumb Food Stores
10.2019 - 12.2020
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.

Student Intern

Eastern High School
08.2015 - 06.2017
  • This was and Education in training course I took in high school, My responsibilies were to help my assigned teacher with their class, whether it was teaching them a lesson or just whatever I could do to assist and train to be an educator.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.
  • Performed administrative duties and staff support tasks.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.

Education

Liberal Arts And General Studies

Houston Community College
Houston, TX

Skills

  • Food service
  • Communication skills
  • Computer literacy
  • Time management
  • Leadership
  • Guest services
  • Patient Care
  • Dietary Needs
  • First Aid and Safety
  • Care Plan Assessment
  • Personal Hygiene Assistance
  • Meal Preparation
  • Observational Skills
  • Home Health and Hospice
  • Housekeeping
  • Serving Food
  • Massage Problem Areas
  • Nutritional Knowledge
  • Sanitizing Surfaces
  • Family Support and Instruction
  • Hair Styling
  • Cosmetology
  • Early Childhood Education

Timeline

Customer Service Representative

PLS Check Cashers
07.2023 - 09.2024

Home Health Care Nurse

Trinity Angels Healthcare Services
01.2022 - 02.2023

Customer Service Assistant

Tom Thumb Food Stores
10.2019 - 12.2020

Volunteer

Beautiful Feet Ministries
06.2017 - Current

Student Intern

Eastern High School
08.2015 - 06.2017

Liberal Arts And General Studies

Houston Community College
Brittney Brown