BRITTNEY BROWN

Senior-level customer service and operations specialist with over a decade of remote work experience and a strong healthcare administration background. Possessing a comprehensive understanding of the care spectrum, ranging from primary care to more specialized and intensive services like acute inpatient care. Skilled in treatment and care planning for patients transitioning to hospice, post-op rehabilitation facilities, chronic conditions management, mental health challenges, substance abuse issues, and overcoming barriers to care access. Experienced in managing patient care coordination, insurance verification, and HIPAA-compliant data handling across clinical and administrative settings. Recognized for leadership in high-volume call center environments, consistently achieving exceptional performance metrics while mentoring teams, optimizing workflows, and enhancing service quality through data-driven decision-making. Able to effectively balance patient advocacy with operational efficiency to deliver compassionate, results-driven support in fast-paced environments.