Brittney Brown
Evergreen Park,USA
Summary
Currently seeking a position that will allow me to utilize the multiple business skills I have acquired over the years; to meet business objectives and support commitments to customer's service, employee development, and continuous improvement.
Overview
19
19
years of professional experience
Work History
IT Operations Service Delivery
Tyson/HP
Chicago, Illinois
02.2019 - Current
- Work Tyson printer Help Desk Tickets. Resolve what can and open cases to HP for the rest. Resolved about 1550 Tyson HD tickets yearly or more.
- Create/configure net new printers, configure refreshed printers. Manual and with Templates.
- Some remote desktop support for printer issues.
- Install/update/trouble shoot HP applications such as HPAC, Security Manager, Web JetAdmin.
- Administer, update, maintain Admin Console for Printer Logic/Printer installer. Add/delete/maintain site specific information. Update drivers, control admin access.
- Add/delete/update/maintain inventory of printers in Printer.
- Support frequent requests to check on toner orders then provide tracking information on confirmed deliveries. Order and bill for replacements for any confirmed deliveries that cannot be found.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist/Office Administrator
Feeding America
11.2018 - 02.2019
- Manage office equipment, track stock of office supplies and place orders when needed. Organize, arrange and coordinate meetings. Manage phone calls and correspondence (email, letters, packages etc.). Process expenses using Concur. Perform accounting tasks, including invoicing and budget tracking.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Lead Site Rep/Administrative Assistant
S&P Global
05.2018 - 10.2018
- Produced and distributed correspondence memos, letters, faxes and forms to all areas of the business.
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Booked conference calls and meetings; Set up Audiovisual, Click Share, WebEx and Zoom for meetings.
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Printer Technician
PFI Tech
04.2015 - 12.2017
- Performed basic equipment diagnosis.
- Was point of contact for equipment removal and delivery onsite.
- Actively managed consumables and supplies.
- Collected equipment meter information and submitted for billing purpose.
Printer Support Technician
Mail Center Plus
09.2011 - 04.2015
- Managed client relationship, served as primary contact for equipment support and service for 3 different locations.
- Performed remote services, called onsite support.
- Performed accurate call reporting on equipment in client designated systems.
- Provided IP address support, along with troubleshooting system errors.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Increased production efficiency by streamlining workflows and reducing downtime.
Mail Carrier
United States Postal Service
09.2006 - 01.2010
- Delivered packages and mail to business and people in towns, cities, and rural areas.
- Retrieved outgoing mail from mailboxes and drop off location.
- Arranged mail in delivery sequence.
- Scanned packages to make sure all labels including address, zip code and name are in compliance.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Computer and Word Processing -
Dawson Technical Institute
Chicago, IL01.2007
High School Diploma - undefined
Simeon Career Academy
Chicago, IL01.2006
Skills
- Help Desk
- Troubleshooting
- Operating Systems
- Admin Support
- Attention to Detail
- Dependable and responsible
- Flexible adaptable
- Multitasking Abilities
- Organization skills
- Customer service
Disclaimer
Authorized to work in the US for any employer
Timeline
IT Operations Service Delivery
Tyson/HP
02.2019 - Current
Receptionist/Office Administrator
Feeding America
11.2018 - 02.2019
Lead Site Rep/Administrative Assistant
S&P Global
05.2018 - 10.2018
Printer Technician
PFI Tech
04.2015 - 12.2017
Printer Support Technician
Mail Center Plus
09.2011 - 04.2015
Mail Carrier
United States Postal Service
09.2006 - 01.2010
High School Diploma - undefined
Simeon Career Academy
Computer and Word Processing -
Dawson Technical Institute
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