Brittney Brown
Maryland Heights
Summary
Dynamic and results-driven Benefits Specialist at CVS/Coram Healthcare, recognized for enhancing customer satisfaction through exceptional support and effective problem-solving. Proven ability to exceed performance targets while maintaining strong customer relations and demonstrating excellent communication skills. Proficient in data entry and adept at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Representative Benefits Specialist
Cvs/Coram Healthcare
02.2016 - 06.2026
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Security Officer Receptionist
Whelan Security
10.2007 - 03.2013
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
Diploma - Criminal Justice
Saint Louis Community College Forest Park
St. Louis, MOSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Excellent communication
- Multitasking
- Organizational skills
- Problem-solving
Certification
Security License Certificate, Serving St.Louis County and City.
Timeline
Representative Benefits Specialist
Cvs/Coram Healthcare
02.2016 - 06.2026
Security Officer Receptionist
Whelan Security
10.2007 - 03.2013
Diploma - Criminal Justice
Saint Louis Community College Forest Park
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