Brittney Brown
Louisville,KY
Summary
Dynamic Operations Manager with a proven track record at Fredericks Auto Sales, excelling in problem-solving and team leadership. Enhanced operational efficiency through streamlined inventory management and effective training programs. Skilled in decision-making and employee relations, consistently delivering projects on-time while optimizing stock turnover and improving data accuracy.
Overview
11
11
years of professional experience
Work History
Operations Manager
Fredericks Auto Sales
03.2018 - 09.2024
- Streamlined inventory management processes to enhance operational efficiency and reduce overhead costs.
- Led cross-functional teams to implement new software systems, improving data accuracy and reporting capabilities.
- Developed training programs for staff, fostering skill enhancement and promoting a culture of continuous improvement.
- Analyzed operational workflows, identifying bottlenecks and implementing solutions to increase productivity across departments.
- Collaborated with sales team to align inventory levels with market demand, optimizing stock availability and turnover rates.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Store Supervisor
Cricket Wireless
01.2014 - 07.2017
- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated sales promotions, increasing customer engagement and driving revenue growth.
- Monitored team performance, providing feedback to enhance service quality and efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Facilitated staff meetings to communicate objectives and foster a collaborative work environment.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Education
Associate - Pharmacy
Sanford–Brown
Phoenix, AZ05-2012
High School Diploma -
Southern High School
Louisville, KY05-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Timeline
Operations Manager
Fredericks Auto Sales
03.2018 - 09.2024
Store Supervisor
Cricket Wireless
01.2014 - 07.2017
Associate - Pharmacy
Sanford–Brown
High School Diploma -
Southern High School
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