Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Bryant

Warrenton,NC

Summary

Highly motivated, experienced customer-service professional, known for a proven track record, dedication, and enthusiasm in delivering top-notch customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, while delivering exceptional service. Holding a background in both remote and on-site roles. Adept at strong communication skills aimed at ensuring customer satisfaction and driving company growth. Also, currently, pursuing a Bachelor's Degree in Cyber Security. These actions pursue to the many qualifications that lead to the technological proficiency and ability to adapt to my ever-evolving digital landscaping background. Achievements, including managing a significant overview of customer interactions and consistently accomplishing service goals. Committed to excellence with an ability to efficiently handle a wide range of positive production. Adding CRM systems and hustle to quickly knock out detail oriented tasks, these qualifications push me to the top of the list .

Overview

11
11
years of professional experience
1
1
Certification

Work History

Professional Tax Preparer

BrittneyMishae Taxes
01.2021 - Current
  • Owner/CEO, established a EFIN and ERO relationship to continue to file tax returns.
  • Assist 50+ clients with audits, advances, and document collection.
  • Maintain client data, schedule consultations, and provide updates on tax return status.
  • Delivered excellent customer service via phone, email, and virtual meetings.
  • Support clients with financial planning and compliance questions year-round.

Lead Customer Service Manager

Broadpath
10.2022 - 05.2024
  • Processed and entered large volumes of data with 99% accuracy.
  • Supervised a team of 21+ employees, overseeing daily operations and performance.
  • Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication.
  • Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality.
  • Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.
  • Implemented strategies to improve customer satisfaction and reduce complaints.
  • Utilized CRM tools to keep track of interactions and maintain customer data.

Direct Support Professional

Alorica
03.2019 - 12.2022
  • Achieved customer service goals and surpass customer expectations.
  • Handled Sensitive patient information in compliance with HIPAA regulations.
  • Performed data entry tasks, ensuring accuracy and compliance with company policies.
  • Assisted in training 20 new employees on data entry procedures and customer service protocols.
  • Developed Reports and maintained organized data for company records.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Support Specialist

Nthrive
06.2014 - 09.2019
  • Automated deposits, payments, and documentation reports, reducing production time by 75%
  • Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.
  • Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.
  • Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.
  • Multitasked to handle customer needs in high-volume call and chat setting, prioritizing tasks to keep up with challenging deadlines.

Education

Associate of Science - Cyber Security

Strayer University
Raleigh, NC
05-2028

Skills

    Excellent communication skills, written and verbal

    Proficient in CRM/SAP/Zendesk Salesforce systems and Microsoft Word

    Continuing education Client confidentiality

    Payroll management

    IRS communication

    Excellent attention to detail and accuracy in data entry and record keeping

    Flexible to change edit procedures

    Error Identification

    LiveChat Support and Administrative Support

    Ability to thrive in a fast-paced environment, multi-task and mange time effectively

    Typing speed of 80 wpm

    Project management, escalation handling, and phone etiquette

Certification

  • Licensed Tax Professional - 2021-current
  • Customer Service Certificate - 2019-current

Timeline

Lead Customer Service Manager

Broadpath
10.2022 - 05.2024

Professional Tax Preparer

BrittneyMishae Taxes
01.2021 - Current

Direct Support Professional

Alorica
03.2019 - 12.2022

Customer Support Specialist

Nthrive
06.2014 - 09.2019

Associate of Science - Cyber Security

Strayer University

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