Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Busby

Northport,AL

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Have years of management experience as well as experience in finance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Manager

Tower Loan
03.2020 - Current
  • Maximize performance by monitoring daily activities and mentoring team members, increasing volume by 5%
  • Maintain professional, organized, and positive environment for employees.
  • Onboard new employees with training and new hire documentation.
  • Accomplish multiple tasks within established timeframes.
  • Cross-train existing employees to maximize team agility and performance.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Manage budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Manage and motivate employees to be productive and engage in work.
  • Control costs to keep business operating within budget and increase profits.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improve marketing to attract new customers and promote business.
  • Ensure compliance with industry regulations and legal requirements by implementing comprehensive policies and training for staff members.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully manage budgets and allocate resources to maximize productivity and profitability.
  • Establish performance goals for employees and provide feedback on methods for reaching those milestones.
  • Develop detailed plans based on broad guidance and direction.
  • Handle day to day customer questions via telephone.

Manager Trainee

Tower Loan
02.2019 - 03.2020
  • Implemented innovative solutions to address complex business challenges, driving positive change within the branch.
  • Received mentoring and coaching to enhance leadership capabilities and overall job performance.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
  • Assisted in talent acquisition efforts, participating in interviews and selection processes for prospective manager trainees.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Identified growth opportunities for trainee managers, facilitating skill development and career progression.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.

Assistant Manager

Norman’s Food Outlet
08.2013 - 01.2019
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

GED -

Wayne County High School
Waynesboro, MS
12.2008

Some College (No Degree) - Nursing

Jones County Junior College
Ellisville, MS

Skills

  • Policy Implementation
  • Staff Development
  • Strategic Planning
  • Financial Management
  • Business Development
  • Expense Tracking
  • Budget Control
  • Complex Problem-Solving
  • Staff Management
  • Expectation Setting
  • Team Leadership
  • Organizational Skills
  • Problem Solving
  • Customer Relationship Management
  • Staff Training and Development
  • Cost Control
  • Customer Service
  • Negotiation and Conflict Resolution
  • Teamwork and Collaboration
  • Hiring and Training
  • Goal Setting
  • Documentation and Reporting
  • Task Delegation

Timeline

Manager

Tower Loan
03.2020 - Current

Manager Trainee

Tower Loan
02.2019 - 03.2020

Assistant Manager

Norman’s Food Outlet
08.2013 - 01.2019

GED -

Wayne County High School

Some College (No Degree) - Nursing

Jones County Junior College

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Brittney Busby