Brittney Bussa
Canal Winchester,OH
Summary
Accomplished Lead Recovery Specialist at Discover Card Financial Services, adept in Excel and effective communication. Streamlined workflow and optimized account management, achieving high customer satisfaction. Proven track record in fraud detection and pharmacy operations, demonstrating exceptional problem-solving skills and a commitment to service excellence.
Overview
9
9
years of professional experience
Work History
Lead Recovery Specialist
Discover Card Financial Services
12.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Worked with customer to create debt repayment plan based on current financial condition.
Fraud Specialist
Discover Finacial Services
11.2022 - 10.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Certified Pharmacy Technician
Kroger
01.2015 - 10.2022
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05.2009
State Tested Nursing License - Geriatric Nursing
Fairfield Career Center
Carroll, OH05.2009
Skills
- Proficiency in Excel
- Effective Communication
- Activity monitoring
- Problem-solving skills
- Workflow Optimization
- New Hire Onboarding
- Account Management
Timeline
Lead Recovery Specialist
Discover Card Financial Services
12.2023 - Current
Fraud Specialist
Discover Finacial Services
11.2022 - 10.2023
Certified Pharmacy Technician
Kroger
01.2015 - 10.2022
High School Diploma -
Groveport Madison High School
State Tested Nursing License - Geriatric Nursing
Fairfield Career Center
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