Brittney Butler
New Boston
Summary
Experienced with managing financial records and data entry. Utilizes meticulous attention to detail to ensure accuracy in all transactions. Strong understanding of accounting principles and proficient in using accounting software.
Overview
10
10
years of professional experience
Work History
Web Support Specialist (remote)
US Bankcorp
07.2023 - Current
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Worked with external departments to affect site improvements.
- Performed variety of clerical and administrative duties pertaining to website support and customer accounts.
- Processed accounts payable within automated accounting system.
- Assist Card members with online enrollments, setting up security alerts, autopay and various other online features our site offers
- Check new or existing credit card applications using an underwriting system.
- Collaborated with cross-functional teams to address complex web-related issues and improve overall functionality.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Ensured compliance with accounting standards through regular monitoring of financial records.
Cardmember Service Advisor (remote)
US Bankcorp
09.2022 - 07.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled telephone inquiries regarding appointments and work in process.
- Excelled in exceeding daily metric goals.
- Utilized job-related software to service Consumer and business accounts with fraud and disputes, making payments, managing credit lines, updating customer information and much more.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Call Center Team Lead
Collom and Carney Clinic
09.2019 - 09.2022
- Managed customer concerns with calm demeanor and knowledgeable service.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Directed team of 5 associates handling making appointments and customer service calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Health Information Management Clerk
Collom and Carney Clinic
03.2015 - 09.2019
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Established and updated patient profiles, medications and insurance details.
- Organized patient charts, gathering medical histories, lab results and consents.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
Education
High School Diploma -
Hooks High School
Hooks, TX05.2012
Skills
- Accounting Terminology
- Knowledge database expertise
- Call center operations
- Data entry
- Accounting Policy and Control
- Resolving issues
- Quality assurance optimization
- Call control skills
- Customer communications
- Providing customer support
- Professional telephone voice
- Customer Service
- Customer Account Management
- Transaction Processing
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
- Document and Records Management
- Accounting Support
Timeline
Web Support Specialist (remote)
US Bankcorp
07.2023 - Current
Cardmember Service Advisor (remote)
US Bankcorp
09.2022 - 07.2023
Call Center Team Lead
Collom and Carney Clinic
09.2019 - 09.2022
Health Information Management Clerk
Collom and Carney Clinic
03.2015 - 09.2019
High School Diploma -
Hooks High School
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