Brittney Cabaccang
Kihei,HI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Signature Flight Support
09.2022 - Current
- Respond to emails in timely manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs..
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Book rental vehicles and hotels for clients.
- Processing and billing out reservations.
Front Desk Receptionist
Maverick Helicopters
04.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled and confirmed reservations.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answer telephone calls professionally.
- Tracking flights while in air.
- Take photos of guest before flights.
- Take dispatch calls.
Member Service Representative
Planet Fitness
06.2018 - 12.2019
- Sign up customers for gym memberships.
- Helped large volume of customers every day with a positive attitude.
- Answer phone calls in professional manner.
- Give potential customers tour of facility.
- Promote any deals.
- Cash handling.
- Daily cleaning and restocking of facility.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
King Kekaulike High School
Pukalani, HI05.2016
Skills
- Office Equipment Proficiency
- Typing Proficiency
- Clerical Support
- Multi-Line Phone Talent
- Managing Multiple Tasks
- Problem-Solving Ability
Timeline
Customer Service Representative
Signature Flight Support
09.2022 - Current
Front Desk Receptionist
Maverick Helicopters
04.2021 - 01.2022
Member Service Representative
Planet Fitness
06.2018 - 12.2019
High School Diploma -
King Kekaulike High School
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