Brittney Caldwell
Stanfield,NC
Summary
Compassionate and driven nursing student with practical knowledge gained through clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration during school. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. Experience as a CNA in a memory-care unit with a strong passion for providing patient-centered care so that all patients have the opportunity to be seen, heard, and understood.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Pizza Hut
Locust, North Carolina
07.2024 - Current
- Processed customer orders accurately and efficiently at busy fast-food restaurant.
- Maintained cleanliness and organization of dining area and service counters.
- Assisted in training new cashiers on register operations and customer service.
- Greeted customers and provided friendly customer service whether in person or over the phone.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Assisted in preparing food items, such as sandwiches, salads, wings, and pizza, when necessary.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
CNA
Brookdale Assisted Living - Memory Care
Monroe, North Carolina
03.2023 - 07.2024
- Maintained cleanliness and safety of resident living areas and common spaces.
- Provided physical support to assist patients with bathing, dressing, toileting, and other hygiene practices while allowing autonomy and independence.
- Participated in team meetings to discuss resident care plans and improvements.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Distributed drinking water and nourishment to residents.
- Helped residents walk with or without self-help devices.
- Developed communication skills while working with residents who may have had difficulty with language or understanding, while providing empathy and support.
- Recognized and responded to resident challenges in behavior, including agitation, wandering, resistance to care, or confusion, by using de-escalating techniques and positive reinforcement or affirmations.
Team Member
Bojagles
Locust, NC
09.2020 - 03.2023
- Took orders at the drive-thru or front counter, and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior, a positive attitude, and interacted well with staff and customers.
- Understood the restaurant menu, limited-time offers, and promotions to answer guest questions.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned, arranged, and stocked the food prep area and dining room.
- Helped prepare food orders in a timely manner.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Operated fryers, stoves, and grills appropriately to cook menu items.
Manager
Bojangles' Famous Chicken 'n Biscuits
Locust, NC
03.2022 - 11.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained staff on customer service protocols and food safety standards.
- Coached, mentored, and trained team members in order to improve their job performance and team performance.
- Collaborated with team members to uphold a positive work environment and culture.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels
- Resolved customer complaints to enhance satisfaction and loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company policies and procedures while enforcing them among all employees.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Bachelor of Science - Nursing
Wingate University
Wingate, NC05-2026
Associate of Arts -
Stanly Community College
Albemarle, NC05-2023
High School Diploma -
West Stanly High School
Oakboro, NC05-2021
Skills
- Patient-focused care
- Dementia care
- Willingness to learn
- Vital signs
- patience
- Team collaboration
- Effective communication
- Problem assessment and solving
- Critical thinking skills
- Time management
- Customer service
Affiliations
- Serve in kids ministry at Vortex Church
- Regularly attend the gym
Certification
- BLS certified
- CNA II
References
References available upon request.
Timeline
Cashier
Pizza Hut
07.2024 - Current
CNA
Brookdale Assisted Living - Memory Care
03.2023 - 07.2024
Manager
Bojangles' Famous Chicken 'n Biscuits
03.2022 - 11.2022
Team Member
Bojagles
09.2020 - 03.2023
Bachelor of Science - Nursing
Wingate University
Associate of Arts -
Stanly Community College
High School Diploma -
West Stanly High School
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