Summary
Overview
Work History
Education
Skills
Professional Associations
Accomplishments
Timeline
Generic

Brittney Campbell

Brooklyn,NY

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

16
16
years of professional experience

Work History

Sales Associate

Raymour and Flannigan
Brooklyn, NY
06.2023 - Current
  • Achieved and exceeded sales targets by effectively communicating product features, benefits, and promotions.
  • Demonstrated exceptional customer service by assisting customers in selecting furniture and mattresses based on their preferences and needs.
  • Collaborated with team members to ensure a positive and seamless customer experience from browsing to purchase.
  • Resolved customer inquiries, concerns, and issues promptly to ensure high levels of customer satisfaction.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Participated in ongoing training sessions to stay informed about new products and sales techniques.
  • Contributed to the achievement of store goals and objectives through teamwork and a proactive approach to tasks.

Train Conductor

New York City Transit Authority
New York, NY
08.2019 - 01.2021
  • Safely and efficiently operate trains in adherence to established schedules and safety protocols.
  • Ensure the security and comfort of passengers through excellent customer service and communication skills.
  • Collaborate with the train crew and ground staff to address and resolve any operational issues or emergencies.
  • Conduct pre-trip inspections of equipment and report any defects or malfunctions for timely maintenance.
  • Assist passengers with special needs, provide information on routes and schedules, and enforce fare policies.
  • Uphold a high level of professionalism and adherence to regulations while interacting with passengers and colleagues.
  • Maintain accurate records of train movements, incidents, and passenger interactions.

SERVICE WRITER

HONDA PLAZA
Brooklyn, New York
03.2014 - 07.2017
  • Managed customer intake and repair order processes through Reynold’s and Reynold’s Power customer management solution
  • Greeted and assisted customers in a friendly manner ensuring a pleasurable customer experience
  • Ensured complete understanding of customer needs and concerns, referring to service history, inspect vehicles and recommend service needs
  • Research vehicles, provide service recommendations and cost estimates for customer service orders
  • Manage repair order progress and communicate as necessary with customers and mechanics.

Retail Sales Associate

Niketown New York
New York, New York
01.2013 - 02.2014
  • Energetically engaged customers contributing to the overall store experience demonstrating in-depth product knowledge, staying updated on the latest trends and technologies in the athletic retail industry
  • Provided valuable knowledge of Nike technology to the customer ensuring understanding of the appropriate product benefits
  • Managed mobile POS system transactions while on the sales floor contributing to the greater conversion rate of consumer to customer.
  • Provided outstanding customer service, assisting customers in finding the perfect athletic gear and footwear.
  • Achieved and exceeded sales targets consistently, contributing to a 15% increase in store revenue during tenure.
  • Collaborated with team members to maintain a clean and organized store environment, enhancing the overall shopping experience.

Assistant Manager

Coldstone Creamery
Brooklyn, New York
06.2011 - 08.2013
  • Accurately and reliably recorded all revenues from operating sales
  • Managed daily shifts of 10-15 staff members while maintaining inventory
  • Improved and implemented new training procedures and shared the results with the rest of the management team
  • Helped increase sales revenues 15% for Atlantic Center, Brooklyn store.

PACKAGE HANDLER

UPS RETAIL SHIPPING STORE
Brooklyn, New York
05.2008 - 05.2011
  • Process packages, ensuring timely delivery to destination points around the United States and internationally
  • Shipping and receiving domestic and international packages
  • Track packages for individual and corporate clients, effectively resolving customer concerns
  • Assist clients with communication needs, including sending faxes, mailing services and documenting services.

Education

Bachelor’s of Science - Finance

SUNY College at Old Westbury, State University of New York
12.2014

Skills

  • Reynolds and Reynolds Power CRM
  • Strong interpersonal, writing, communication, organization and time management skills
  • Microsoft Excel
  • Merchandising Knowledge
  • Adobe Photoshop
  • Ability to multi-task and prioritize work load
  • Self-Checkout Assistance
  • Product Sales
  • Order Processing
  • Inventory Control
  • Upselling
  • Payment Processing
  • Sales Development
  • Business Development

Professional Associations

National Association of Black Accountants (NABA) NYC Chapter, 1/2012, Present

Accomplishments

  • 2023 President's Club Champion Sales Status

Timeline

Sales Associate

Raymour and Flannigan
06.2023 - Current

Train Conductor

New York City Transit Authority
08.2019 - 01.2021

SERVICE WRITER

HONDA PLAZA
03.2014 - 07.2017

Retail Sales Associate

Niketown New York
01.2013 - 02.2014

Assistant Manager

Coldstone Creamery
06.2011 - 08.2013

PACKAGE HANDLER

UPS RETAIL SHIPPING STORE
05.2008 - 05.2011

Bachelor’s of Science - Finance

SUNY College at Old Westbury, State University of New York

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