Brittney Campbell

• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
• Connected callers with appropriate professional, department, or business.
• Kept records of calls placed. Dispositioned calls correctly.
• Proved successful working within tight deadlines and fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Supported customers by managing 100's of calls per day efficiently while maintaining professionalism and upbeat tone.
• Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
• Had up most patience while making cold calls and held composure. I always treated my cold call customers respectfully, even while they were being not so nice to me. I never once disrespected any caller.

Developed and maintained relationships with customers and served over 500 or more customers daily.

• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed all payroll and bank drops.
• Valued my employers and made a great work environment that was enjoyable to ensure they enjoyed working for us. This also ensures they are more motivated to continue working hard and always felt appreciated.
• Completed daily as well as weekly inventory to insure we were not losing profits.

• Oversaw bakery department, supervised staff and delegated daily tasks.
• Performed opening and closing duties for department.
• Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
• Maintained inventory control and ordered supplies on weekly.
• Received, logged and inspected shipments for quality and accuracy.
• Greeted customers, answered questions and provided great customer experiences.
• Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Maintained cleanliness and hygiene in bakery premises.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Did opening and closing sell by date checks to not one item was overlooked and not pulled from shelf. (My night shift closer did second check) I had a log to be filled out and initialed to make sure this was being done.
• Every morning before we opened, I personally checked every date on items to see if we had anything going out of date for following day. I then would go and get them completely ready to be made fresh first thing next morning, to replace outdated items we were pulling.

• Controlled finances to lower costs and keep business operating within budget.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed senior-level personnel working in marketing and sales capacities.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• I was responsible for all accounting. Which included depositing checks from local sawmills we sold logs too, paid our loggers along with our drivers. I did all tax payoffs/pay ins, I worked with child support if an employee had direct payments to be paid to them and numerous other things that involved accounting.
• Kept very organized logs on which location owed what, this entitled I had to weigh log trucks before they left the premises and make sure it matched buyers records.
• Random drug screening was also ordered by me if needed. I worked with Prime Care to ensure my employees had proper physicals completed every six months for our employee's safety.