Brittney Campbell
Louisville,KY
Summary
Proven expertise in maintaining high standards of cleanliness and customer satisfaction, honed at Norton Brownsboro Hospital. Adept at teamwork and problem resolution, I excel in fast-paced environments, ensuring guest comfort and enhancing service quality. My background combines housekeeping prowess with effective communication, contributing to a significant improvement in client relations and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Housekeeper
Norton Brownsboro Hospital
05.2024 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Hospitality Assistant
Norton Children's Hospital
06.2023 - 04.2024
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
Customer Service Representative
Gannett
05.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Nursing Assistant
Jeffersontown Rehabilitation
09.2021 - 02.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
Education
High School Diploma -
Valley High School
Louisville, KY06-2012
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Hospitality background
- Active listening
- Data entry
- Problem resolution
Timeline
Housekeeper
Norton Brownsboro Hospital
05.2024 - Current
Hospitality Assistant
Norton Children's Hospital
06.2023 - 04.2024
Customer Service Representative
Gannett
05.2022 - 03.2023
Nursing Assistant
Jeffersontown Rehabilitation
09.2021 - 02.2022
High School Diploma -
Valley High School
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