Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Campbell

Elkhart,IN

Summary

Dynamic Administrative Assistant with a proven track record at Keystone RV Company, excelling in customer service and data entry. Skilled in Microsoft Office and office administration. I fostered strong relationships with clients and improved document organization, enhancing efficiency and client satisfaction. Committed to delivering exceptional support and streamlining processes for optimal results.

Overall, I am seeking a company that I can grow with and take my skills with me. I am a hard worker and dedicate my time at work professionally and positively.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Keystone RV Company
02.2022 - Current
  • Started in the call center with Keystone RV. Answered customer calls and took notation of issues or concerns they were having with their unit. Looked up parts, attached pictures to customer file, reached out to dealerships for the customers. Communications through email with customers and dealers. Communicated any concerns of my own to my manager at the time, trying to come up with a plan as to how we could help the customer further.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created legal documents for lawyer and court purposes of customer files. Legal file included all notations from the call center, pictures that were sent in from the customer regarding their unit and concerns they had. Attaching work orders, CRM notes, pictures, invoices, ect.
  • Updated customer files in the system for new owners' or current owners'. Information included updating phone number, home address, email address and/or attaching a new document to the file for a new customer of a unit.
  • Communication with dealerships regarding help with registrations of a unit or needing assistance with our system called KeyExpress.

Onboarding Specialist

Peoplelink Staffing Solutions
11.2018 - 02.2022
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork and initiate direct deposits.
  • Completed required criminal and drug tests for new hires.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Conducted regular follow-ups with new hires to assess onboarding experience, gathering insights for continuous improvement.
  • Resourced through Indeed.com, ZipRecruiter for new hires for positions that were available, matching potential employees for those open positions.
  • Clear communication with my employees about the job I was sending them to. Went over in detail the rules, expectations of the position and expectations and rules for Peoplelink Staffing.
  • Ensured that my employees were following along with the information being provided to them about the position, policies and procedures and asking continuously if they had any questions.
  • Greeted my employees by name and informed them that I would be conducting the interview process.
  • Listened and took notation of what the potential employee was looking for in the work force such as the type of work they were looking for, the hourly pay they were looking to achieve, how far they were willing to travel for work and found them the best position that fit their criteria.
  • Organized the calendar for interviews, phone calls and daily activities on a daily basis.

Education

None

Concord High School
Elkhart
06-2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Computer proficiency
  • Filing
  • Scheduling and calendar management

Timeline

Administrative Assistant

Keystone RV Company
02.2022 - Current

Onboarding Specialist

Peoplelink Staffing Solutions
11.2018 - 02.2022

None

Concord High School

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