Brittney Capi
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Fundamental LTC
01.2024 - 10.2024
- Complete the initial Social Service Assessment and the initial patient interview profile to begin discharge planning upon admission
- Provide information to family and/or patients/residents relating to Medicare, Medicaid, and other financial assistance programs available to the patient/resident
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and self sufficiency.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Care Coordinator
Wellthy
04.2021 - 12.2023
- work directly with Wellthy families and members all over the US, addressing their unique caretaking needs, helping them organize a care plan
- project manager that takes the administrative and logistical care off the plates of families
- assist with finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, and medical bills,
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Financial Advocate
Orlando Health Corporate
11.2017 - 01.2021
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Trained new staff on filing, phone etiquette and other office duties.
- Educated patients about available financial assistance programs to help alleviate their financial burden and maintain a positive relationship between the hospital and its clientele.
- Streamlined the financial assistance application process for patients, resulting in reduced wait times and increased approval rates.
- Assisted families in navigating complex healthcare systems, offering guidance on insurance coverage, financial assistance programs, and community resources.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2018
Skills
- Problem-solving
- Case documentation
- Time management
- Organization and multitasking
- Relationship building
- Positive attitude
- Client advocacy
- Community outreach
- MS office
Certification
- Certified Certified Revenue Cycle Representative (CRCR), HFMA - 2020
Languages
Haitian Creole
Native or Bilingual
Timeline
Social Services Assistant
Fundamental LTC
01.2024 - 10.2024
Care Coordinator
Wellthy
04.2021 - 12.2023
Financial Advocate
Orlando Health Corporate
11.2017 - 01.2021
- Certified Certified Revenue Cycle Representative (CRCR), HFMA - 2020
Bachelor of Science - Health Services Administration
University of Central Florida
Similar Profiles
Sarah LacySarah Lacy
Director of Nursing at Fundamental LTCDirector of Nursing at Fundamental LTC
Amber VargasAmber Vargas
Supervisor at Med-Plus Pharmacy, LTC / Polaris Pharmacy, LTCSupervisor at Med-Plus Pharmacy, LTC / Polaris Pharmacy, LTC
Sara HaynorSara Haynor
4th Grade Teacher at Curtis Fundamental Elementary School4th Grade Teacher at Curtis Fundamental Elementary School