Brittney Caro
Sunrise,FL
Summary
Dedicated and results-oriented professional with a proven track record in store management, eager to transition into a new career. Possesses a strong foundation in employee management, customer service, administrative tasks, and operational oversight, coupled with a passion for fostering a positive work environment. Uses independent decision making skills and sound judgment to positively impact company success. Skilled in interpersonal communication, problem-solving, and team leadership, with a keen interest in leveraging these abilities to support HR initiatives and contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
IT'SUGAR
Kissimmee, FL
03.2019 - 01.2021
- Achieved seamless staffing transitions by proactively networking and recruiting qualified candidates, ensuring timely and efficient backfilling of all vacant positions
- Elevated team performance and fostered positive work culture through enthusiastic brand representation, consistently coaching and training managers and associates to maximize productivity and engagement
- Improved retail success by meticulously tracking and ensuring achievement of Key Performance Indicators (KPIs) and financial goals including sales, Units Per Transaction (UPT), Average Dollar Sales (ADS), and others
- Optimized merchandise inventory and availability by effectively communicating with District Sales Managers (DSMs) and corporate headquarters to address and fulfill merchandise needs promptly and efficiently
- Assessed daily operations to identify opportunities for improvement, resulting in increased productivity, efficiency, effectiveness, and profitability.
Branch Manager Trainee
HERTZ
Leesburg, FL
10.2018 - 03.2019
- Facilitated attainment of location sales and margin targets through proactive sales strategies, effective cost management, and team performance optimization
- Implemented efficient fleet management strategies to guarantee availability of essential vehicles, ensuring seamless operations and customer satisfaction
- Exceeded individual sales goals and customer service benchmarks through proactive engagement, tailored solutions, and fostering long-term customer relationships
- Leveraged business-to-business sales tactics to improve sales growth, resulting in increased revenue and expanded market share
- Maintained company standards by consistently ensuring that vehicles are presented in pristine condition to customers, fostering positive customer experiences and enhancing brand reputation.
Assistant Store Manager
Hibbett Sports
Leesburg, FL
05.2018 - 10.2018
- Played pivotal role in recruitment, training, and evaluation of employees, contributing to development of high-performing team and ensuring alignment with organizational objectives
- Delivered comprehensive knowledge and guidance to employees and customers across all departments, fostering informed decision making and ensuring exceptional service delivery throughout organization
- Ensured adherence to company standards across all departments, fostering consistency, quality, and customer satisfaction while driving overall organizational excellence
- Executed wide range of general administrative tasks as required, contributing to streamlined operations and optimal organizational performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
OshKosh B'Gosh
El Paso, TX
02.2016 - 05.2018
- Fostered team success by actively participating in recruiting, hiring, staffing, coaching, and development initiatives, resulting in cohesive and high-performing team
- Ensured full compliance with payroll regulations and procedures, minimizing errors and delays while maintaining employee satisfaction and regulatory adherence
- Communicated Key Performance Indicators (KPIs) using daily sales planner, optimizing performance tracking and reporting through utilization of company tools, resulting in improved task completion and financial outcomes
- Delivered actionable feedback to Store Manager regarding performance of progress of Sales Associates, facilitated targeted improvements and enhanced sales effectiveness
- Provided targeted training, coaching and redirection on selling floor, resulting in improved sales performance and enhanced customer satisfaction.
Senior Sales Associate
Nine West
Sunrise, FL
04.2013 - 01.2016
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Bachelor of Business Administration in Management and Marketing -
Florida Atlantic University
Boca Raton, FL05.2015
Associate if Art in Business Administration -
Broward College
Fort Lauderdale, FL05.2011
Skills
- Administrative Skills
- Communication Skills
- Attention to Detail
- Organizational Skills
- Confidentiality
- Interpersonal Skills
- Customer Service
- Problem-Solving
- Technology Proficiency
- Compliance Knowledge
- Time Management
- Adaptability
Timeline
Store Manager
IT'SUGAR
03.2019 - 01.2021
Branch Manager Trainee
HERTZ
10.2018 - 03.2019
Assistant Store Manager
Hibbett Sports
05.2018 - 10.2018
Assistant Store Manager
OshKosh B'Gosh
02.2016 - 05.2018
Senior Sales Associate
Nine West
04.2013 - 01.2016
Bachelor of Business Administration in Management and Marketing -
Florida Atlantic University
Associate if Art in Business Administration -
Broward College