Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brittney Caro

Sunrise,FL

Summary

Dedicated and results-oriented professional with a proven track record in store management, eager to transition into a new career. Possesses a strong foundation in employee management, customer service, administrative tasks, and operational oversight, coupled with a passion for fostering a positive work environment. Uses independent decision making skills and sound judgment to positively impact company success. Skilled in interpersonal communication, problem-solving, and team leadership, with a keen interest in leveraging these abilities to support HR initiatives and contribute to organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

IT'SUGAR
03.2019 - 01.2021
  • Achieved seamless staffing transitions by proactively networking and recruiting qualified candidates, ensuring timely and efficient backfilling of all vacant positions
  • Elevated team performance and fostered positive work culture through enthusiastic brand representation, consistently coaching and training managers and associates to maximize productivity and engagement
  • Improved retail success by meticulously tracking and ensuring achievement of Key Performance Indicators (KPIs) and financial goals including sales, Units Per Transaction (UPT), Average Dollar Sales (ADS), and others
  • Optimized merchandise inventory and availability by effectively communicating with District Sales Managers (DSMs) and corporate headquarters to address and fulfill merchandise needs promptly and efficiently
  • Assessed daily operations to identify opportunities for improvement, resulting in increased productivity, efficiency, effectiveness, and profitability.

Branch Manager Trainee

HERTZ
10.2018 - 03.2019
  • Facilitated attainment of location sales and margin targets through proactive sales strategies, effective cost management, and team performance optimization
  • Implemented efficient fleet management strategies to guarantee availability of essential vehicles, ensuring seamless operations and customer satisfaction
  • Exceeded individual sales goals and customer service benchmarks through proactive engagement, tailored solutions, and fostering long-term customer relationships
  • Leveraged business-to-business sales tactics to improve sales growth, resulting in increased revenue and expanded market share
  • Maintained company standards by consistently ensuring that vehicles are presented in pristine condition to customers, fostering positive customer experiences and enhancing brand reputation.

Assistant Store Manager

Hibbett Sports
05.2018 - 10.2018
  • Played pivotal role in recruitment, training, and evaluation of employees, contributing to development of high-performing team and ensuring alignment with organizational objectives
  • Delivered comprehensive knowledge and guidance to employees and customers across all departments, fostering informed decision making and ensuring exceptional service delivery throughout organization
  • Ensured adherence to company standards across all departments, fostering consistency, quality, and customer satisfaction while driving overall organizational excellence
  • Executed wide range of general administrative tasks as required, contributing to streamlined operations and optimal organizational performance.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

OshKosh B'Gosh
02.2016 - 05.2018
  • Fostered team success by actively participating in recruiting, hiring, staffing, coaching, and development initiatives, resulting in cohesive and high-performing team
  • Ensured full compliance with payroll regulations and procedures, minimizing errors and delays while maintaining employee satisfaction and regulatory adherence
  • Communicated Key Performance Indicators (KPIs) using daily sales planner, optimizing performance tracking and reporting through utilization of company tools, resulting in improved task completion and financial outcomes
  • Delivered actionable feedback to Store Manager regarding performance of progress of Sales Associates, facilitated targeted improvements and enhanced sales effectiveness
  • Provided targeted training, coaching and redirection on selling floor, resulting in improved sales performance and enhanced customer satisfaction.

Senior Sales Associate

Nine West
04.2013 - 01.2016
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Education

Bachelor of Business Administration in Management and Marketing -

Florida Atlantic University
Boca Raton, FL
05.2015

Associate if Art in Business Administration -

Broward College
Fort Lauderdale, FL
05.2011

Skills

  • Administrative Skills
  • Communication Skills
  • Attention to Detail
  • Organizational Skills
  • Confidentiality
  • Interpersonal Skills
  • Customer Service
  • Problem-Solving
  • Technology Proficiency
  • Compliance Knowledge
  • Time Management
  • Adaptability

Timeline

Store Manager

IT'SUGAR
03.2019 - 01.2021

Branch Manager Trainee

HERTZ
10.2018 - 03.2019

Assistant Store Manager

Hibbett Sports
05.2018 - 10.2018

Assistant Store Manager

OshKosh B'Gosh
02.2016 - 05.2018

Senior Sales Associate

Nine West
04.2013 - 01.2016

Bachelor of Business Administration in Management and Marketing -

Florida Atlantic University

Associate if Art in Business Administration -

Broward College

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Brittney Caro