Brittney Caro
Rensselaer,NY
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
12
12
years of professional experience
Work History
Revenue Officer
Internal Revenue Service, IRS
12.2024 - 02.2025
- Maintained over 20 detailed case documentations, ensuring accurate record keeping and streamlined communication among team members.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
Office Administrator
Santiso Physical Therapy
03.2024 - 08.2024
- Answered approximately 30 incoming calls, emails and faxes per day from patients and doctors offices.
- Maintained electronic and paper filing systems for easy retrieval of information for over 100 patients.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Store Manager
It’Sugar
03.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed weekly inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Branch Manager Trainee
Hertz Car Rental
11.2018 - 03.2019
- Expanded branch revenue through strategic marketing efforts and targeted sales initiatives.
- Established successful partnerships with local organizations to expand brand visibility within the community.
- Directed cross-functional teams in executing strategic projects for improved branch performance and growth prospects.
- Maintained strict adherence to regulatory compliance guidelines, ensuring all policies were consistently enforced across the branch workforce.
Assistant Store Manager
Hibbett Sporting Goods
06.2018 - 11.2018
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
OshKosh B'gosh
02.2016 - 06.2018
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Senior Sales Associate
Nine West
04.2013 - 01.2016
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL05-2015
BBA - Management
Florida Atlantic University
Boca Raton, FL05-2015
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL05-2011
Skills
- Interpersonal communication skills
- Detailed documentation
- Customer service
- Time management
- Problem-solving
- Leadership skills
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Team collaboration
- Decision-making skills
- Adaptability and flexibility
Timeline
Revenue Officer
Internal Revenue Service, IRS
12.2024 - 02.2025
Office Administrator
Santiso Physical Therapy
03.2024 - 08.2024
Store Manager
It’Sugar
03.2019 - 01.2021
Branch Manager Trainee
Hertz Car Rental
11.2018 - 03.2019
Assistant Store Manager
Hibbett Sporting Goods
06.2018 - 11.2018
Assistant Store Manager
OshKosh B'gosh
02.2016 - 06.2018
Senior Sales Associate
Nine West
04.2013 - 01.2016
BBA - Marketing
Florida Atlantic University
BBA - Management
Florida Atlantic University
Associate of Arts - Business Administration
Broward College
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