Hi, I’m
BRITTNEY CARTER
TUALATIN,OR
Summary
Experienced and personable Front Office representative with exceptional people skills and a professional demeanor. Proven ability to multitask effectively and remain calm in high-demand positions. Seeking a long-term office role to bring enthusiasm, excitement, and a positive impact.
Overview
20
years of professional experience
Work History
Eagle Trailer Manufacturer
Front Office Administrative Assistant
03.2022 - Current
Job overview
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Monitored office supplies by checking inventory and placing orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Assisted with payroll for 60-member team by using QuickBooks to record hourly employees' time, and manually calculating time cards.
- Submitted cash and check deposits and generated cash receipts to record money received.
Allegiance Logistics Llc (Amazon)
Package Delivery Driver
02.2020 - 02.2022
Job overview
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
NMOTION GROUP LLC
Call Center Manager
02.2014 - 02.2020
Job overview
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
Education
Clackamas Community College , Oregon City, OR
In Progress from Psychology
Skills
- Customer Service
- Basic accounting
- Filing
- Excel spreadsheets
- Supply Inventory Control
- Multitasking and Time Management
- Teamwork and Collaboration
- Attention to Detail
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