BRITTNEY CHARLES
Tulsa,OK
Summary
Well-qualified Human Resources professional skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager / Co-Owner
Yum Eats & Sweets
10.2019 - Current
- Managed day to day operations including, payroll processing, time & attendance, inventory & purchasing
- Designed company website and managed social media accounts, which assisted in increasing customers & sales
- Managed QuickBooks, point of sales system, processed state taxes and accounting for business
- Coached team members 1 on 1 and in small groups to enhance performance and employee satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Senior Human Resources Business Partner
Ardent Health Services
12.2015 - 10.2019
- Led new employee on-boarding process, re-designed & facilitated monthly new employee orientation.
- Assisted managers in the use of action plans & performance reviews as coaching tools for individual development
- Entered new hire information into Lawson HRIS, and recorded terminations, processed employee changes and updates and ran reports
- Primary contact for benefits administration, including COBRA, leave administration, benefit fairs, employee wellness program, and open enrollment for 1400 employees
- Created employee intranet website through SharePoint to give employees access to forms and assistance with HR questions
- Conducted investigations for ethics, compliance and human resources, coached employees & managers to solve conflicts within the department.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements.
- Managed full cycle of recruiting, hiring, and onboarding new employees for 70+ clinics
- Developed and delivered special events for company employees.
Human Resources Support Specialist
Ardent Health Services
04.2015 - 12.2015
- Created & posted job ads, scheduled interviews, pre-employment screenings and background checks
- Coordinated tuition assistance & reimbursement program
- Created, organized and maintained HR Knowledge Retention Policy to assist future employees with training
- Spearheaded employee fundraising events, school supplies drive, spirit week, and service awards luncheon
- Tracked licensure/certifications for all employees and improved tracking process to prevent lapses in certifications.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Sales Assistant / Customer Service Associate
Legend Assisted Living & Memory Care
09.2013 - 04.2015
- Managed Human Resources for community, including recruitment, on- boarding, benefits, work comp, & date entry
- Assisted with planning and execution of educational events, preconstruction sales and operations, and residence tours
- Worked with families to solve billing questions and community issues
- Processed accounts payables and receivables for company, including credit card reconciliations, expense reports, petty cash transactions, weekly deposits and coding invoices
- Trained new associates on software systems, customer service and operating procedures.
Patient Care Coordinator III
OU Physicians Pediatrics
03.2013 - 09.2013
- Coordinated schedules of multiple providers
- Maintained confidentiality of patient data and condition to safeguard health information.
- Participated in meaningful use and patient centered medical home committee meetings
- Updated patient demographics, referrals & medical records with EHR software
- Acted as main point of contact for patients and providers and maintained high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Collections Specialist
Warren Clinic (Addison Group Temp)
10.2012 - 12.2012
- Researched and responded to settlement offers, suit approvals and patient disputes
- Issued agency and patient refunds
- Prepared itemized statements in Excel
- Provided email and telephone correspondence with collection agencies and attorney offices
Customer Service Representative
Duffens Optical
02.2011 - 10.2012
- Provided primary customer support to internal and external customers.
- Data entry into Eclipse & Optifacts
- Traced, ordered, tinted, washed and shipped lenses & frames.
Assistant Office Manager
Rocky Mountain Orthopedic Surgery
05.2003 - 02.2007
- Interviewed patients to obtain medical information & vitals
- Scheduled & authorized surgeries through hospitals & surgical assists
- Managed physicians surgery and daily patient schedule
- Communicated with insurance companies to obtain authorizations and verifications.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Education
Bachelor of Health Science -
Washburn University
Topeka, KS12.2014
Skills
- Time Management
- Prioritization & Planning
- Employee Relations
- HRIS & EMR Systems
- Detail Oriented
- Recruitment
- Benefits
- Employee Onboarding
- Management
- Microsoft Office
- Tech Savvy
- Employee Training
- Coaching and Mentoring
Certification
Professional in Human Resources (PHR)
Timeline
Manager / Co-Owner
Yum Eats & Sweets
10.2019 - Current
Senior Human Resources Business Partner
Ardent Health Services
12.2015 - 10.2019
Human Resources Support Specialist
Ardent Health Services
04.2015 - 12.2015
Sales Assistant / Customer Service Associate
Legend Assisted Living & Memory Care
09.2013 - 04.2015
Patient Care Coordinator III
OU Physicians Pediatrics
03.2013 - 09.2013
Collections Specialist
Warren Clinic (Addison Group Temp)
10.2012 - 12.2012
Customer Service Representative
Duffens Optical
02.2011 - 10.2012
Assistant Office Manager
Rocky Mountain Orthopedic Surgery
05.2003 - 02.2007
Bachelor of Health Science -
Washburn University
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