Eaglesoft
Brittney Clay
Dental Receptionist
Bradenton,FL
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
13
13
years of professional experience
Work History
Dental Treatment Coordinator
Dr Susan Souffront
08.2024 - Current
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
Dental Treatment Coordinator
Gator Dental Associates
11.2021 - 07.2024
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed patient referrals to other medical specialists.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
Insurance Coordinator
Albany Memorial Hospital
10.2017 - 10.2021
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Trained new team members on medical insurance coordination best practices, contributing to a highly skilled workforce within the department
- Contributed to company''s bottom line by reducing write-offs due to incorrect or outdated insurance information through diligent verification efforts.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Insurance Biller/front Desk
Dr.Rad
10.2012 - 09.2017
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
High School Diploma -
Canajoharie High School
Cana, VASkills
Patient intake procedures
Dental office administration
Inventory management
Scheduling
Business Development
Software
Timeline
Dental Treatment Coordinator
Dr Susan Souffront
08.2024 - Current
Dental Treatment Coordinator
Gator Dental Associates
11.2021 - 07.2024
Insurance Coordinator
Albany Memorial Hospital
10.2017 - 10.2021
Insurance Biller/front Desk
Dr.Rad
10.2012 - 09.2017
High School Diploma -
Canajoharie High School