Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Levant

Sumter,SC

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

17
17
years of professional experience

Work History

Shared Services Specialist/ Remote

SGS Consulting
East Springfield, OH
11.2021 - 03.2022
  • Performed job requirements such as processing checks, payments, maintenance, basic analysis and research.
  • Performed monetary functional transactions such as posting deposits to client servicing system, processed premium payments, updated insurance data, balanced and sent payments overnight via Fed -X, transmitted stop pay requests directly to financial institution bank accounts.
  • Performed analysis on and resolved issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.
  • Used computerized systems for tracking, information gathering and / or trouble shot items raised by client, insurance company, or customer.
  • Worked in multi-functional areas with multiple clients
  • Investigated and resolved customer inquiries and complaints quickly.
  • Operated and maintained sophisticated communications equipment.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Loan Officer

Republic Finance
Sumter, SC
02.2019 - 09.2021
  • Develop prospects for new loans by conducting 300 cold calls weekly.
  • Maintain strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Customer Service Representative/Call Center/Quality Assurance Specialist

Sykes Enterprises Inc
Sumter, SC
01.2016 - 01.2019
  • Answered up to 100 incoming calls in busy, fast-paced global call center.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Addressed escalated customer service issues sent from Deposits teams to save customer relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Team Lead

Ellery Home Styles LLC
Fayetteville, NC
01.2015 - 01.2016
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked with team members to improve performance and implement training updates.
  • Tracked receipts, employee hours and inventory movements.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Assigned daily employee tasks and monitored activity and completion.
  • Directed and supervised team of 10 engaged in shipping and warehouse development.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Medical Assistant

Planned Parenthood
Fayetteville, NC
01.2010 - 01.2015
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Used Next gene software to process patient payments and update accounts.

Automated Logistical Specialist

Defense, Army
Fayetteville, NC
01.2005 - 01.2010
  • Produced weekly status reports detailing logistic operations and problems.
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Organized purchase and delivery of materials needed for various contracts.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions.
  • Collected and organized economic data for reports, meetings and policies.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
  • Responded to dispatch calls promptly, typically within 3-5 minutes or less.

Education

BBA - Human Resource Management

Strayer University
06.2021

Associate of Science - Medical Assistant

Motte Technical College
08.2012

Skills

  • Issue and Complaint Resolution
  • Progress Reporting
  • Listening Skills
  • Positive Learning Environment
  • Instructional Techniques
  • Active Listening
  • Clerical Support
  • Microsoft Word
  • Microsoft PowerPoint
  • Critical Thinking

Timeline

Shared Services Specialist/ Remote

SGS Consulting
11.2021 - 03.2022

Loan Officer

Republic Finance
02.2019 - 09.2021

Customer Service Representative/Call Center/Quality Assurance Specialist

Sykes Enterprises Inc
01.2016 - 01.2019

Team Lead

Ellery Home Styles LLC
01.2015 - 01.2016

Medical Assistant

Planned Parenthood
01.2010 - 01.2015

Automated Logistical Specialist

Defense, Army
01.2005 - 01.2010

BBA - Human Resource Management

Strayer University

Associate of Science - Medical Assistant

Motte Technical College

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Brittney Levant