Brittney Cole
Jackson,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
ITA MANAGER
General Motors Co
Arlington, TX
11.2021 - 12.2023
- Maintained knowledge of advances in information technology systems and applications.
- Controlled operational IT budget and expenditures within department parameters.
- Performed regular system audits to identify potential risks or vulnerabilities.
PSE Clerk
USPS
Clinton, MS
04.2021 - 09.2021
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Maintained accurate records of all incoming and outgoing mail items.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Sold stamps and money orders to mail customers along daily route.
Customer Service Representative
Alorica
Jackson, MS
06.2019 - 10.2020
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong relationships with customers by providing personalized assistance and support.
Dispatcher
Crothall Healthcare Services
Jackson, MS
09.2019 - 07.2020
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Relayed work orders, messages or information using telephones or two-way radios.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
CCR Operator
Conduent
Madison, MS
11.2017 - 09.2018
- Maintained accurate records for all plant operations including production data and safety reports.
- Identified and reported abnormalities to supervisor for timely corrective actions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science -
Hinds Community College
Raymond, MS05-2011
High School Diploma -
Jim Hill High School
Jackson, MS05-2009
Skills
- Information Confidentiality
- Team Collaboration
- Risk Mitigation Planning
- Team Development
Timeline
ITA MANAGER
General Motors Co
11.2021 - 12.2023
PSE Clerk
USPS
04.2021 - 09.2021
Dispatcher
Crothall Healthcare Services
09.2019 - 07.2020
Customer Service Representative
Alorica
06.2019 - 10.2020
CCR Operator
Conduent
11.2017 - 09.2018
Associate of Applied Science -
Hinds Community College
High School Diploma -
Jim Hill High School
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