Brittney Coleman
East Stroudsburg,PA
Summary
High energy, personable professional with strong communication, organization, and analytical skills with the ability to self-supervise as well as work within a group setting. Caring, empathetic Substance Abuse Counselor with 5 years of experience. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse.
Overview
15
15
years of professional experience
Work History
MANAGEMENT
Phantom Fireworks
01.2013 - Current
- Designed and implemented an employee training manual
- Performed Human Resource responsibilities such as interviewing, hiring, training and acclimating all personnel
- Created a satisfying and rewarding work environment for all personnel
- Communicated daily with all levels of the corporate structure to ensure business goal were met in a timely manner
- Composed policies and procedures to heighten productivity and retain employees
- Personally handled all customer problems and complaints and found solutions that maintained customer satisfaction
- Strategically staffed the entire workforce annually for each firework season
- Forecasted talent needs
- Facilitated performance management meetings
- Received and resolved employee grievances.
- Used company reports to analyze sales, gross profit and inventory activities.
Mental Illness and Substance Abuse Counselor
Pittsburg Mercy Behavioral Health
01.2017 - 11.2019
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in a residential setting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
TREATMENT AIDE
Renewal Incorporated
09.2017 - 01.2018
- Maintain order within facility by enforcing rules and regulations
- Facilitate Group
- Perform headcounts, search and seizure and, alcolyser screening
- Process Reentrants.
THERAPUETIC STAFF SUPPORT
Pathways By Molina
03.2017 - 09.2017
- Provide face to face behavioral interventions
- Implement individualized treatment plans
- Provide support to parents, teachers, and community officials
- Serve as a role model by exhibiting appropriate, positive behavior
- Provide positive reinforcement to the clients and their families
- Implement consequences for inappropriate actions of the adolescent
- Communicate with peers and co-workers, in addition to exchanging information which is important to achieve the individual goals for the client.
DIRECT SUPPORT PROFESSIONAL
Fitzmaurice Community Services
03.2012 - 11.2013
- Managed and worked closely with up to 8 program participants, with behavior disorders, in maintaining productive daily routines relating to health, self-care and social activities, and always maintaining accurate documentation
- Provided a safe, clean, and therapeutic living environment for consumers in a community residential setting
- Participated in program planning and implementation for consumers
- Served as motivational coach and trained individuals, as needed, in areas of life skills and social interactions, obligations and responsibilities
- Recorded and maintained consumer information (i.e., background information, doctor appointments, medications, etc.) Administered medications per instructions and maintained accurate documentation
- Participated in HIPPA trainings and ensured confidentiality of private information.
OPERATIONS SUPPORT/HEAD CASHIER
Phantom Fireworks
01.2009 - 01.2013
- Assist management in all aspects of day-to-day running of this retail business including customer service and administration
- Resolve customer complaints and employee conflicts
- Interview, hire, and train new cashiers as needed
- Create and distribute schedules for 30 employees
- Complete and file new hire packets for new employees
- Evaluate cashier’s performance annually
- Oversee finances for a million dollar operation (cash deposit, credit card reconciliation and bank statements)
- Manage store operations in absence of manager
- Create reports using Microsoft Office.
Education
B.S. - Psychology
EAST STROUDSBURG UNIVERSITY
01.2014
A.A. - Psychology
NORTHAMPTON COMMUNITY COLLEGE
01.2011
Skills
- Clinical Documentation
- Case Management
- Crisis Intervention
- Providing Community Referrals
- Operations Management
- Interpersonal Skills
- Effective Leader
References Available
True
Community Service
GAIT Volunteer, therapeutic horseback riding for children with intellectual developmental disorders, 2011-01-01, 2012-01-01
Timeline
TREATMENT AIDE
Renewal Incorporated
09.2017 - 01.2018
THERAPUETIC STAFF SUPPORT
Pathways By Molina
03.2017 - 09.2017
Mental Illness and Substance Abuse Counselor
Pittsburg Mercy Behavioral Health
01.2017 - 11.2019
MANAGEMENT
Phantom Fireworks
01.2013 - Current
DIRECT SUPPORT PROFESSIONAL
Fitzmaurice Community Services
03.2012 - 11.2013
OPERATIONS SUPPORT/HEAD CASHIER
Phantom Fireworks
01.2009 - 01.2013
B.S. - Psychology
EAST STROUDSBURG UNIVERSITY
A.A. - Psychology
NORTHAMPTON COMMUNITY COLLEGE
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