Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Brittney Coley

Brittney Coley

Memphis,United States

Summary

Dedicated and hardworking professional with a strong background in software administration and customer service. Excels as a technically advanced information technology specialist. Brings a proven track record of effectively managing software systems and providing exceptional customer support. Eager to secure a position with a company that values these key characteristics and ready to contribute skills and expertise to drive success for your organization.

Overview

8
8
years of professional experience

Work History

Data Analyst

wayfair
10.2020 - Current


  • Created a number of Excel documents to help with gathering metrics data and presenting it in a way that allows for a clear understanding of where needed resources should be placed.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Provided technical support for troubleshooting analytics and reporting issues.

Customer Service Specialist

ResultsCX
02.2018 - 10.2020


  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Administrative Assistant

IRS Memphis Service Center
09.2016 - 02.2018


  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Education

Business Administration - Bachelor of Science - Data Processing

Walden University, Minneapolis, MN

Skills

  • Software troubleshooting
  • Data collection and analysis
  • Excel Functions
  • Data Science
  • Microsoft Access
  • Analytical Problem Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

CRM

Python

Timeline

Data Analyst - wayfair
10.2020 - Current
Customer Service Specialist - ResultsCX
02.2018 - 10.2020
Administrative Assistant - IRS Memphis Service Center
09.2016 - 02.2018
Walden University - Business Administration - Bachelor of Science, Data Processing

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Brittney Coley