Brittney Collins
Summary
Self-directed Environmental Specialist offering 5-year background cleaning and setting up guest rooms in 4-star hotels. Performs general cleaning tasks, responds to guest inquiries and maintains public areas. Flexible and fit individual comfortable lifting 25-50 pounds and operating job-related cleaning equipment.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Madstats Logistics
05.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Housekeeping and Laundry Attendant
Fairfield Inn And Suites By Marriott
12.2022 - 05.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
Outside Sales Representative
TruGreen Lawn Care
04.2022 - 11.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Customer Service Cashier
Wendy's Fast Food
01.2021 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Housekeeping Room Attendant
Residence Inn Marriott
11.2019 - 01.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
R J Reynolds High School
Winston Salem, NC06.2012
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Mopping and sweeping
- Room Inspections
- Dusting surfaces
- Waste disposal
- Vacuuming and sweeping
- Sorting and washing laundry
- Customer service-focused
- Cleaning bathrooms
- Dusting furniture
- Team Support and Collaboration
- Health and safety compliance
- Safe Chemical Handling
- Equipment Disinfection
- Staff Training
- Guest Request Response
- Deep Cleaning Protocols
- Data Entry
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork Processing
- De-Escalation Techniques
Timeline
Delivery Driver
Madstats Logistics
05.2023 - 02.2024
Housekeeping and Laundry Attendant
Fairfield Inn And Suites By Marriott
12.2022 - 05.2023
Outside Sales Representative
TruGreen Lawn Care
04.2022 - 11.2022
Customer Service Cashier
Wendy's Fast Food
01.2021 - 04.2022
Housekeeping Room Attendant
Residence Inn Marriott
11.2019 - 01.2021
High School Diploma -
R J Reynolds High School
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