Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Collins

Romulus,MI

Summary

Dedicated Professional with experience in multiple fields. Proven ability to multitask and collaborate within teams, ensuring optimal patient/customer satisfaction and safety. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Dispatcher

Load One LLC
10.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Analyzed customer feedback and provided solutions to improve customer service.

Certified Nursing Assistant

Kennedy Care
01.2019 - 02.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Rehabilitation Service Technician

Special Tree Rehabilitation
04.2017 - 01.2018
  • Enhanced patient progress tracking through diligent documentation of treatment plans and outcomes.
  • Contributed to a positive workplace environment by actively engaging in team meetings and offering constructive feedback when appropriate.
  • Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
  • Built trusting relationships with patients and families, fostering a supportive atmosphere.
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
  • Meal-prepped

Hostess

Cantoros Italian Market
01.2016 - 03.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.

Education

High School Diploma -

Jonesville High School
Jonesville, MI
01-2015

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Stress tolerance
  • Problem-solving
  • Conflict resolution
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Training new hires
  • Organizational skills
  • Creative thinking

Timeline

Dispatcher

Load One LLC
10.2022 - Current

Certified Nursing Assistant

Kennedy Care
01.2019 - 02.2020

Rehabilitation Service Technician

Special Tree Rehabilitation
04.2017 - 01.2018

Hostess

Cantoros Italian Market
01.2016 - 03.2017

High School Diploma -

Jonesville High School

Similar Profiles

CREATE PROFILE
Brittney Collins