Brittney Collins
Romulus
Summary
Dedicated professional with diverse experience across multiple fields. Proven track record in multitasking and team collaboration, enhancing patient and customer satisfaction. Strong analytical and communication skills, with adaptability to new environments. Committed to continuous learning and contributing to team success.
Overview
10
10
years of professional experience
Work History
Account Specialist
Load One Transport
Taylor
10.2022 - Current
- Responded to customer inquiries promptly, maintaining high standards of service and professionalism.
- Identified and resolved customer issues, ensuring minimal disruption to service and maintaining satisfaction.
- Developed and maintained strong client relationships to foster trust and loyalty.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Analyzed customer feedback and provided solutions to improve customer service.
- Generated $6.2 billion in revenue with 3,500 loads booked since 2022.
Certified Nursing Assistant
Kennedy Care
Ann Arbor
01.2019 - 03.2020
- Assisted patients in maintaining personal hygiene and comfort throughout daily routines.
- Documented patient care activities accurately to maintain comprehensive medical records.
- Collaborated with the healthcare team to ensure optimal patient care and timely interventions.
- Assisted with patient positioning to promote comfort and prevent pressure sores.
- Supported nutritional needs by preparing and serving meals according to dietary restrictions.
- Facilitated communication between patients and healthcare professionals to address concerns.
Rehabilitation Service Technician
Special Tree Rehabilitation
Romulus
04.2017 - 01.2018
- Assisted patients with daily living activities to enhance independence and comfort.
- Documented patient progress accurately to support ongoing care plans.
- Administered appropriate therapeutic exercises under the guidance of licensed professionals.
- Evaluated patient needs to assist in the formulation of individualized care plans.
- Administered medications as prescribed by physicians or nurses.
- Supported patients with neurological conditions, enhancing motor skills and balance.
Hostess
Cantoro's Italian Market
Plymouth
01.2016 - 03.2017
- Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor, and efficient work habits.
- Seated patrons based on guests' preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
Education
Jonesville High School
Jonesville, MI01-2015
Skills
- Multi-tasking and organization
- Customer service excellence
- Conflict resolution
- Team collaboration
- Problem solving
- Verbal and written communication
- Decision making
- New hire training
Timeline
Account Specialist
Load One Transport
10.2022 - Current
Certified Nursing Assistant
Kennedy Care
01.2019 - 03.2020
Rehabilitation Service Technician
Special Tree Rehabilitation
04.2017 - 01.2018
Hostess
Cantoro's Italian Market
01.2016 - 03.2017
Jonesville High School