Brittney Conner
Goodyear,AZ
Summary
Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Caliber Collision Center
03.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed over 30 accounts by processing payments and verifying invoices were posted correctly.
- Cross-trained existing employees to maximize team agility and performance.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
Customer Experience Representative
Service King Collision Center ( Crash Champions )
03.2023 - 09.2023
- Greet body shop customers promptly and courteously
- Listen to customers and clearly translate repair needs.
- Answer phone & schedule repair estimates and appointments.
- Creating files & organizing documents.
- Overseeing Body Shop accounts receivable schedule
- Follow up on each repair and keep customers informed of progress
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Body Shop Manager informed of all problems and potential problems
Office Coordinator
Service King Collision Center
08.2019 - 03.2020
- Greeted customers upon arrival
- Checked customers and cars in
- Followed up with customers prior and after appointments
- Kept customers updated with information about vehicle
- Scheduled appointments
- Kept workplace clean and organized
Server
Dillon's Kc BBQ
02.2016 - 08.2019
- Greeted and welcomed all guests upon arrival
- Served food and beverages to guest in a pleasing manner
- Kept a clean and sanitized environment during the preparation of the dining area
- Quickly responded to guest inquiries and requests
- Enhanced time management skills while working in a fast-paced environment
Education
Dental Assisting program -
Pima Medical Institute
Phoenix, AZ11.2018
Diploma -
Agua Fria High School
Avondale, AZ05-2017
Skills
- Bookkeeping
- Database entry
- Scheduling
- Time management
- Administrative support
- Budgeting assistance
- Payroll
Certification
- CPR/FIRST AID/AED
- OSHA/HIPAA Training
- Fingerprint Clearance
Timeline
Customer Experience Representative
Service King Collision Center ( Crash Champions )
03.2023 - 09.2023
Office Administrator
Caliber Collision Center
03.2020 - Current
Office Coordinator
Service King Collision Center
08.2019 - 03.2020
Server
Dillon's Kc BBQ
02.2016 - 08.2019
Dental Assisting program -
Pima Medical Institute
Diploma -
Agua Fria High School
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